The Grand Erie District School Board is guided by our vision to Learn, Lead, and Inspire and our shared mission to build a culture of learning, well-being and belonging to inspire each learner. Grand Erie’s 4,000 employees provide quality education to approximately 28,000 full-time equivalent students who attend our 73 schools.  The Board spans a geographic area encompassing the City of Brantford and the Counties of Brant, Haldimand and Norfolk.  The head office is located in Brantford.

We’re a team building a culture of learning, well-being and belonging to inspire every learner. We’re all learners, leaders and inspirers, working with students, our communities and each other to build a stronger future. We offer outstanding colleagues and supportive leadership, a commitment to ongoing learning and an excellent compensation package.

Qualifications and Experience

• University degree in Computer science or a Community College diploma with a focus on software support (ie Computer Systems Technician–Software Support or Information Technology Support Services) is required.
• Microsoft Certified Professional (MCP), Microsoft Certified System Engineer (MCSE) or A+ certification required
• A minimum of three years’ previous experience in a similar role is required
• Experience with Microsoft O365, Outlook, Windows 10/11, Active Directory Account Management is required
• Hands-on experience troubleshooting desktops, laptops and iPads
• Excellent communication and interpersonal skills with an emphasis on quality customer service
• Strong customer service skills and organizational skills are essential, including the ability to deal with multiple activities.
• Experience in trouble-shooting technical issues using sound methodology and processes
• Experience working with call ticketing software (Topdesk) and asset management system an asset
• Experience with Microsoft O365, Outlook, Windows 10, MVAL, PD Place, and Azure is an asset
• Hands-on experience with desktops, laptops and iPads

• Provide telephone, email, on site and/or remote desktop technical support
• Provide support for desktop PC’s, laptops, printers, iPads and smart phones
• Deliver and ddeploy new devices to schools and offices at Grand Erie
• Install, prepare, image, support and process warrantee claims for endpoint devices
• Provide support for Microsoft M365 environments
• Maintain school-based technology as required
• Utilize call ticketing software (TOPdesk)
• Maintain asset management system
• May be required to be available for a call-back outside of regular working hours for emergency situations.
• Work with third party support as required
• Other duties as required
   

All submissions are to include a complete cover letter, resume, qualifications, and the names of three (3) professional references, at least one of which must be a current supervisor (one document if submitted electronically).

All employees are required to provide an original Police Record Check (which includes a “vulnerable sector search”) acceptable to the Board prior to the commencement of employment. In accordance with regulations, this will be an ongoing expectation of employment for Grand Erie employees every five years of employment

Applicants with a disability that requires accommodation to enable their participation in the interview process should advise the Board when contacted for an interview.  Any assessment and selection materials and processes used in the interview process can be made available in an accessible format, upon request in advance.

All submissions are subject to a screening process, and some applicants may not be granted an interview.

Grand Erie may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process by screening applicants and creating interview questions. AI does not make the hiring decisions.

Grand Erie District School Board recognizes Six Nations of the Grand River and Mississauga’s of the Credit First Nation, as the longstanding peoples of this territory. We honor, recognize, and respect these communities as well as all First Nations, Métis and Inuit Peoples who reside within Grand Erie District School Board. We are all stewards of these lands and waters where we now gather, learn and play, and commit to working together in the spirit of Reconciliation.