Bilingual Collections Agent

by Randstad

Location: Waterloo, Ontario
Date Posted: May 05, 2020

Job Description

Waterloo, ON
Are you looking for a professional role where you can utilize your bilingual skills in French and English? Do you have strong sales/negotiation skills and a background in customer service? If so, you might be an ideal candidate for our client, one of Canada's largest insurance and financial companies, for their Bilingual Collections Agent role.

As a Bilingual Collections Agent, you would be responsible for owning the collections process of delinquent and/or past due payments (up to 50 days past due). Other duties include:
- Managing incoming correspondence received from clients and determine actions required
- Reviewing, investigating and analyze accounts to determine the client's ability to repay the debt
- Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies
and procedures
- Maintaining account records of the customer and the status of the collections efforts
- Escalating legal or third-party notices
- Ensuring client privacy and confidentiality are maintained
- Review and recommend solutions for escalated client complaints
- Other duties as required

Work for one of Canada's largest insurance and financial companies
Waterloo location
Free parking available
14 month contract
Pay rate: $22/hr
Monday to Friday
8am to 4pm, 9am to 5pm
Flextime available
Start date: May 19th, 2020
Training provided
Great learning opportunity - continue to develop your negotiation and problem solving skills

When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.

Bilingual in French and English
Previous collections experience - minimum 1 year experience
Excellent communication skills
Strong sales and negotiation skills
Strong attention to detail
Team player

If you're interested in the Bilingual Collections Agent role in Waterloo, feel free to apply online at Qualified candidates will be contacted.


Phone Number:
Fax Number:

Application Contact Information

Company Name:   Randstad
Application URL: Click here to apply online