Director, Client Success


Location: London, ON
Date Posted: Jun 07, 2024

Job Description

This Opportunity: 

Cleanlist is seeking a super-star builder of client relationships. Our exceptional data solutions and industry-leading innovation have allowed us to build a significant, high-profile, and loyal client base. Plus, we’ve recently committed to investments in new client acquisition that are certain to add even more.  Now we need your help to manage and grow the relationships by all key metrics. 

This is a great opportunity for a seasoned pro who lives in the London area and who enjoys taking on a lead role in client service, designing client care processes, building our team, and owning universally successful outcomes. 

If you’re this person, we can’t wait to meet you! 


Your objective is to build and operate a world-class client care business unit that boasts record-breaking retention metrics and remarkable revenue growth. 

  • Define key client care metrics, measure our current performance, and put in place processes for ongoing metric reporting. 

  • Develop client care strategies, including key account revenue targets, together with tactical plans to deliver desired outcomes.

  • Build, train, and mentor our client care team to execute proven plans. 

  • Deliver on negotiated revenue growth targets. 

  • Deliver on negotiated client retention targets.  


Candidates for this position require the following skills and capabilities:

  • Rock-star relationship-building talent.

  • Loads of sales and marketing experience. 

  • Hands-on experience with tools, technology, and processes required to manage client portfolios. 

  • An ability to lead from the trenches and build structure from the ground up.

  • A solid understanding of technology applications in business. 

Experience Level: 

The candidate we’re looking for will have an impressive resume that includes:

  • A successful track record leading B2B client care operations, preferably in the technology solutions / marketing industry.  

  • An advanced business degree. 

  • Experience working productively as part of a leadership team.

Company Culture:

At Cleanlist, our company culture is built on a foundation of core values that drive everything we do. We believe in thinking like a customer and always being the solution. This customer-centric approach ensures that we meet and exceed the expectations of those we serve.

  • Systems Set Us Free: We thrive on efficiency and believe that well-designed systems liberate us to focus on innovation and growth. Our commitment to streamlined processes allows us to operate smoothly and deliver exceptional results.

  • Continuous Improvement: At Cleanlist, we hold the belief that everything can always be better. This mindset fuels our passion for innovation and encourages us to constantly seek ways to enhance our products, services, and operations.

  • Curiosity and Problem-Solving: We embrace challenges with the attitude that what we don’t know, we can figure out. Our team is driven by curiosity and a relentless pursuit of knowledge, enabling us to tackle complex problems and develop creative solutions.

  • Growth-Oriented: We’re here to GROW – both as individuals and as a company. Cleanlist provides ample opportunities for professional development and career advancement, fostering an environment where team members can thrive and reach their full potential.

Our work environment is collaborative and supportive, promoting open communication and teamwork across all levels of the organization. We prioritize work-life balance, offering flexible working hours and remote work options to ensure our team members can maintain a healthy and fulfilling lifestyle.

Cleanlist is committed to diversity and inclusion, recognizing that a diverse team brings a wealth of perspectives and ideas. We celebrate our differences and strive to create an inclusive workplace where everyone feels valued and respected.

At Cleanlist, we are dedicated to growing together, continuously improving, and making a positive impact on our customers and the world around us.


This role requires on-premise leadership and team collaboration at our facility on Industrial Road, London, Ontario. 


Our team at Cleanlist enjoys an excellent working environment,  a comprehensive benefits package including health, dental, and drug coverage, and above-average compensation based on your individual achievements. As the company is young and growing, there are plenty of opportunities for advancement and growth.

Application Process:

If Cleanlist and this role sounds like it’s your calling, we want to hear from you soon! Although resumes are great, we really like to hear from applicants willing to invest a little time and tell us in your cover letter why this role interests you and why you’re the best candidate to fill it. It’s also helpful to share your salary expectations and availability to start.

Click on the button below to apply for this position.

Share Job
Email Job

Quickly Email this job to yourself (if logged in) or a friend.

Save Job

Save this job for quick future access.

Add to Saved Jobs
Job Location

London, ON Jobs

Print Job