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Customer Service - Summer Student

SUMMARY
This is a summer position for customer service / airport terminal supporting and working with the Airport ACES Terminal team. This position has shift work, with potential for early mornings or late evenings.  We are currently looking for 1 student for employment mid-May till mid-August. This position averages 40 hours a week.

SPECIFIC JOB RESPONSIBILITIES
Summer Student
Reporting to Terminal Supervisor & Lead ACE  

• Welcome visitors and passengers to the airport, providing courteous assistance throughout the terminal. Including assisting passengers with accessibilities requests.
• Maintain high situational awareness, addressing potential issues and resolving them, or reporting them to the relevant department.
• Act as the voice of the customer, advocating for service improvements and quality delivery at the airport.
• Answer phones, alarms and coordinate the dispatch of the appropriate personnel should a response be required.
• Conduct daily facility inspections, including troubleshooting system checks for common-use computers and baggage belts.
• Assist with tours of the terminal for groups as directed.
• Respond to unruly passengers, resolve complaints, and ensure a smooth operational environment

• Assist in security investigations as required and ensure compliance with emergency response plans.
• Maintain awareness of airport safety regulations, ensuring readiness of emergency personnel and procedures.

• Other duties as assigned.

QUALIFICATIONS/SKILLS REQUIRED

• Ontario Grade 12 or equivalent. Preference will be given to students who are enrolled into a post-secondary aviation program.
• Ontario G driver’s license or equivalent.
• Transport Canada security clearance, a restricted radio operator permits, and airside vehicle operator’s permit are to be completed at the employer within 30 days of hire.

GENERAL REQUIREMENTS

• Strong communication skills and the ability to interact effectively with diverse stakeholders including passengers, tenants, contractors, and security personnel.
• Ability to remain calm and decisive in high-pressure situations.
• Must be able to work in a fast-paced environment, prioritizing multiple tasks effectively.

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