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Digital Operations Specialist - Permanent Work from Home

by PRA Group Canada

Position Type: Full-time
Date Posted: Mar 08, 2023
Experience: 3 Years
PRA Group Canada

Job Description

Being a part of PRA Group Canada means you are valued!  This is a place where your skills and experience contribute to help build our organization’s success. 

PRA Group Canada is an organization whose mission is to offer nonperforming loan solutions to customers in a respectful, ethical way. We go the extra mile to ensure the experience of all original account owners is professional, flexible, and customer oriented.

Are you a talented individual who is committed to quality work?
Do you thrive in a company culture that is positive, engaging, and supports professional growth in a team environment?

Bring your communication skills to PRA Group Canada as a Digital Operations Specialist!

What you will do:

Reporting to an Operations Supervisor, you will be responsible for managing inbound and outbound email communications with customers from our email channels and website.  Your primary responsibilities are to authenticate customers, negotiate repayment solutions with customers, and resolve customer questions.   

Here’s what a typical day would look like:
  • Manage inbound and outbound email communications on behalf of the operations teams
  • Authenticate customers
  • Respond to and document all email communications in compliance with established policies
  • Effectively managing the System of Record
The Digital Operations Specialist can leverage their ability to be successful by participating in training sessions, team meetings and coaching sessions as provided by PRA. 

What you will bring:

The Digital Operations Specialist must have excellent written communication and customer service skills and must be able to manage all communications with a high degree of professionalism.

Other qualifications include:
  • University Degree or College Diploma in Communications or similar field is preferred, or the equivalent amount of related experience 
  • A minimum of 3-5 years of customer service experience
  • Bilingualism (English & French) is considered an asset
  • Strong customer focus with excellent problem-solving skills
  • Excellent written and oral communication skills
  • Excellent organizational skills
  • Strong negotiation skills are essential
  • Computer literate: Strong keyboarding and internet navigation skills
  • Ability to pass a criminal background check

What sets us apart:

PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. In today’s ever-changing work environment, we pride ourselves on our commitment to work/life balance. At PRA, we know that company success is derived from the efforts of all our talented and hardworking employees. We are committed to delivering a total rewards program, including:
  • Competitive salary
  • Annual incentive plan
  • Full training and ongoing upskill training provided
  • Three weeks of vacation, to start
  • Five paid days of sick and family responsibility leave
  • Group health and dental program, minimal cost to employees
  • Pension plan
  • Employee assistance program
  • Tuition reimbursement
  • Recognition programs
  • Positive work/life balance

Here’s what the schedule looks like:

This is a full-time position, 37.5 hours per week, Monday to Friday, business hours.

Technical requirements for Working from Home:

This position is Work from Home. Technical requirements for Work from Home are hardwired internet with a minimum download speed of 25 mbps and a minimum upload speed of 5 mbps. 

Be part of our amazing team!

If you are ready for a challenging and rewarding opportunity, please submit your cover letter and resume by March 22, 2023 via email to:

We thank all applicants for their interest and will contact those selected to participate in the interview process.  We are compliant with Accessibility for Ontarians with Disabilities Act (AODA) legislation.  PRA welcomes and encourages applications from persons with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process. 
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