Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Date Posted: | Sep 22, 2016 |
Job Description
Waterloo, ON
Our client in the Kitchener-Waterloo area is currently looking to fill a permanent Bilingual French Customer Service Representative position. In this role, you will be responsible for facilitating the complete customer relationship from initial contact through the ordering, shipping, and sales follow-up process. You will also provide after-sales support to Canadian consumers and the Quebec market.
• Demonstrate superior customer service skills in both English and French by providing prompt and courteous responses to inquiries regarding availability, delivery, price and product information, as well as general company information.
• Answer phones promptly and professionally.
• Provide support for sales team by updating reports, providing leads and other miscellaneous duties as required.
• Promptly and accurately data enter customer orders received via e-mail, fax, EDI or phone into SAP system.
• Importing/exporting orders, ASN’s and invoices throughout the day.
• Establish and maintain excellent working relationships with co-workers and customers.
• Ensure customer satisfaction and order compliance with related contracts, standards, processes, policies and procedures.
• Recognize potential problems and implement solutions in assigned activities.
• Maintain applicable reports, records, and systems (manual and computerized).
• Provide quality responses to customers about list prices and new product inquiries and requests.
• Assist other departments i.e. Marketing, Sales, Warehouse/Shipping, etc. where appropriate and develop solid internal partnerships to ensure our customers' satisfaction.
Advantages
- Working for a reputable company in a permanent role
- Opportunities to grow and move up in the company
- Monday - Friday 8:30am - 5:00pm, flexible
- Competitive pay between $16 - 18/hr
- Full benefits package (health, dental, medical)
- 2 weeks vacation in the 1st year
Qualifications
- Exceptional time-management, communication, and organizational skills
- Self-motivated and accountable. creative and thinks 'outside the box'
- Excellent multi-tasking ability and a quick learner
- Team player with pleasant upbeat personality
- 2 to 4 years customer service experience
- Detail-oriented
* Experience with SAP system is an asset however training will be provided.
* Knowledge of MS Office is required, especially in Excel
* Bilingual (English/French) is required
If you are interested in the position and meet the above qualifications, please apply directly to the posting at www.randstad.ca and then call 519-772-0181 and ask for Bobbie or Saudia.
Our client in the Kitchener-Waterloo area is currently looking to fill a permanent Bilingual French Customer Service Representative position. In this role, you will be responsible for facilitating the complete customer relationship from initial contact through the ordering, shipping, and sales follow-up process. You will also provide after-sales support to Canadian consumers and the Quebec market.
• Demonstrate superior customer service skills in both English and French by providing prompt and courteous responses to inquiries regarding availability, delivery, price and product information, as well as general company information.
• Answer phones promptly and professionally.
• Provide support for sales team by updating reports, providing leads and other miscellaneous duties as required.
• Promptly and accurately data enter customer orders received via e-mail, fax, EDI or phone into SAP system.
• Importing/exporting orders, ASN’s and invoices throughout the day.
• Establish and maintain excellent working relationships with co-workers and customers.
• Ensure customer satisfaction and order compliance with related contracts, standards, processes, policies and procedures.
• Recognize potential problems and implement solutions in assigned activities.
• Maintain applicable reports, records, and systems (manual and computerized).
• Provide quality responses to customers about list prices and new product inquiries and requests.
• Assist other departments i.e. Marketing, Sales, Warehouse/Shipping, etc. where appropriate and develop solid internal partnerships to ensure our customers' satisfaction.
Advantages
- Working for a reputable company in a permanent role
- Opportunities to grow and move up in the company
- Monday - Friday 8:30am - 5:00pm, flexible
- Competitive pay between $16 - 18/hr
- Full benefits package (health, dental, medical)
- 2 weeks vacation in the 1st year
Qualifications
- Exceptional time-management, communication, and organizational skills
- Self-motivated and accountable. creative and thinks 'outside the box'
- Excellent multi-tasking ability and a quick learner
- Team player with pleasant upbeat personality
- 2 to 4 years customer service experience
- Detail-oriented
* Experience with SAP system is an asset however training will be provided.
* Knowledge of MS Office is required, especially in Excel
* Bilingual (English/French) is required
If you are interested in the position and meet the above qualifications, please apply directly to the posting at www.randstad.ca and then call 519-772-0181 and ask for Bobbie or Saudia.
Application Contact Information
| Company Name: | Randstad |
| Application URL: | Click here to apply online |
