Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Date Posted: | Jul 24, 2014 |
Job Description
SENIOR SUPPORT ANALYST
Length: Full-time
Hours of Work: 35 hours per week
Salary: $58,403.80 – $66,375.40 per annum
Location: Administration Headquarters, 150 Frederick Street, Kitchener
Description of Duties:
Provides technical support, training, and guidance to Regional staff, Councillors, and clients for hardware, software, and systems supported by Information Technology Services (ITS). Provides advanced issue resolution; project coordination; support for Provincial and ministry systems; desktop configuration and deployment; technology assessments; and consulting services in support of same. Works shifts to accommodate early morning (pre-work) and after-work calls from clients.
Knowledge, Skills, Abilities Required:
Alternate formats of this document are available upon request. Please contact Human Resources Reception at phone number (519-575-4444), TTY number (519-575-4608) to request an alternate format.
Please apply online, before 11:59 PM on Jul 30, 2014 quoting competition number 2014-1441, or send your resume to: The Regional Municipality of Waterloo, Human Resources, 150 Frederick Street, 3rd Floor, Kitchener, ON N2G 4J3.
We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.
If you are currently an employee of The Regional Municipality of Waterloo, please click here to apply.
We will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.
Length: Full-time
Hours of Work: 35 hours per week
Salary: $58,403.80 – $66,375.40 per annum
Location: Administration Headquarters, 150 Frederick Street, Kitchener
Description of Duties:
Provides technical support, training, and guidance to Regional staff, Councillors, and clients for hardware, software, and systems supported by Information Technology Services (ITS). Provides advanced issue resolution; project coordination; support for Provincial and ministry systems; desktop configuration and deployment; technology assessments; and consulting services in support of same. Works shifts to accommodate early morning (pre-work) and after-work calls from clients.
Knowledge, Skills, Abilities Required:
- Knowledge of hardware and software capabilities and configuration; local and wide area networks; connectivity capabilities; personal communication devices, printers, and other peripheral devices in a large scale database, data communications, and telecommunications environment, normally acquired through a 3-year community college diploma in Computer Systems Technology, plus 3-years of related work experience.
- Organization, analytical, and problem solving skills required to work independently in a fast paced environment with constantly changing priorities, analyze hardware and software conditions, probe for information, apply principles, and resolve client problems.
- Ability to apply information from technical reference materials, periodicals, and seminars; learn new programming languages, hardware configurations, and utility programs with limited training; and maintain technical knowledge.
- Knowledge of Regional and divisional policies and procedures, related legislation (e.g. MFIPPA, PHIPA), and established ITS standards, documentation requirements, policies, and procedures.
- Ability to respond courteously to client issues or requests and present or explain complex issues to individuals with varying degrees of technical knowledge. Ability to present training materials and information seminars to Regional staff and Councillors.
- Communication and teaching/training skills to effectively train and advise end-users with varying degrees of technical knowledge or ability.
- Ability to travel to various work sites around the Region as part of regular rotation and to perform investigation or resolve service issues.
- Ability to participate as an effective team member.
- Ability to support and project values compatible with the organization.
- Ability to compile and write memos, letters, system specifications, training manuals and materials, and to document system errors and resolutions.
- Ability to read technical manuals, updates, bulletins, periodicals, newspapers, and magazines to maintain current knowledge of desktop technology trends and recommend cost-effective and feature-rich software and hardware solutions. Ability to read policies and procedures, user manuals, forms, and contracts to gain an understanding of and implement program changes.
Alternate formats of this document are available upon request. Please contact Human Resources Reception at phone number (519-575-4444), TTY number (519-575-4608) to request an alternate format.
Please apply online, before 11:59 PM on Jul 30, 2014 quoting competition number 2014-1441, or send your resume to: The Regional Municipality of Waterloo, Human Resources, 150 Frederick Street, 3rd Floor, Kitchener, ON N2G 4J3.
We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.
If you are currently an employee of The Regional Municipality of Waterloo, please click here to apply.
We will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.
