Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | St. Marys, ON |
| Date Posted: | Mar 08, 2022 |
| Experience: | 3 Years |
| Education: | High School Diploma |
Job Description
Quadro Communications Co-operative Inc. is a local solution-oriented Telecommunications company providing mobility, telephone, television, internet, business services, and computer repair and I.T solutions. As a Co-operative, Quadro Communications is committed to enriching our customers’ experience with personal service and innovative products, while fulfilling the evolving needs of our customers.
Are you an enthusiastic individual who wants to join our Customer Service team? A full-time position opportunity may exist for you if you excel and strive to promote Quadro Communications as a whole.
Being a Quadro team member comes with some great perks and benefits including:
Responsibilities:
Quadro Communications wants you to join our team if you have:
Some complimentary attributes that are an asset to performing this job are:
As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for a medical exemption or an exception under Human Rights Legislation must be supported by evidence to be considered by Quadro on a case-by-case basis.
If you have the passion for helping customers with their technology needs, then submit your cover letter and resume to q.hr@quadro.net quoting Customer Service Representative in the subject line of your email.
Quadro Communications is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs. We thank all those that apply but only successful applicants will be contacted for an interview.
Are you an enthusiastic individual who wants to join our Customer Service team? A full-time position opportunity may exist for you if you excel and strive to promote Quadro Communications as a whole.
Being a Quadro team member comes with some great perks and benefits including:
- Full benefit plan including health and dental benefits at no cost to employees
- An RRSP program where Quadro will match up to 6.5% towards your RRSP
- Generous employee discounts on qualified services
- A generous learning and development program that pays team members to learn and develop
- Q’DOS program that recognizes when our team members go above and beyond, provides an exceptional customer experience and is a team player
Responsibilities:
- Customer Service Representatives sell, promote and provide outstanding customer assistance to customer with regards to all company products and service through various channels
- Determine charges for services requested, collect deposits or payments and or arrange for billing
- Respond to customer inquiries with service concerns or direct the customer to the appropriate support personnel within the Company
- Maintain complete and accurate records of customer interactions and transactions, recording details of inquiries, complaints, comments and action taken
- Refer unresolved customer concerns to designated departments for further investigation and follow up to ensure resolution.
- Provides a positive customer experience to all customers
- Receive customer payments in various forms of tender
- Accurate recording of payment entry and execution of bank deposits
- Update billing records to account for fibre provisioning
Quadro Communications wants you to join our team if you have:
- Completed high school or higher
- 3-5 years of previous work experience in related field
- Ability to maintain accurate records
- A firm understanding of common web browsers and office productivity software
- Excellent communication, interpersonal, and organizational skills
- Demonstrated ability to multi-task and problem solve in a time pressure environment
- Strong attention to detail, patience and good active listening skills
- Are open minded to explore new technologies
- Personal transportation to all Quadro current and future locations including St. Mary’s and Kirkton and Mitchell
- Are willing and available to work evening and weekend shifts as scheduled
Some complimentary attributes that are an asset to performing this job are:
- Telecommunications experience
- Knowledge of Quadro products and services
As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for a medical exemption or an exception under Human Rights Legislation must be supported by evidence to be considered by Quadro on a case-by-case basis.
If you have the passion for helping customers with their technology needs, then submit your cover letter and resume to q.hr@quadro.net quoting Customer Service Representative in the subject line of your email.
Quadro Communications is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs. We thank all those that apply but only successful applicants will be contacted for an interview.
Application Contact Information
| Company Name: | Quadro Communications Co-Operative Inc. |
| Contact Name: | Shelly Pickering |
| Telephone: | 519-854-3887 |
| Email Address: | shelly.pickering@quadrotelecom.ca |
| Company Website: | http://www.quadro.net |
