Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | Guelph, ON |
| Date Posted: | Dec 20, 2021 |
| Experience: | 3 Years |
| Education: | College Diploma (2 years) |
Job Description
Position Summary
As part of the NA Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, field service visit coordination and support responses for general customer service inquiries. Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer focused Service business.
Accountabilities
Critical Competencies / Leadership Anchors:
Qualifications:
The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended to describe the general nature of the job.
*If interested, please apply through our website: https://www.trojantechnologies.com/en/about/careers
Trojan Technologies provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hr@trojantechnologies.com
As part of the NA Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, field service visit coordination and support responses for general customer service inquiries. Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer focused Service business.
Accountabilities
- Complete all customer replacement and spare part order entries in Baan / Baan LN
- Track and follow up on OTD of orders
- Assist Acct. Managers in Quoting as needed.
- Coordinate Field Service Tech site visits based on proactive regional service plans
- Handle incoming customer service inquires related to parts orders
- Work with Field Service Techs to ensure service reports are completed and that resulting parts orders or service call tickets are followed up on and coordinated
Critical Competencies / Leadership Anchors:
- Strong customer service and people skills; ability to handle challenging situations with customers and bring problems to a positive resolution
- Ability to communicate effectively with multiple stakeholders, internal customers and associates in a global environment
- Self-motivated and able to multi-task and balance workload priorities to manage concurrent, conflicting priorities but still meet and negotiate deadlines
- Attention to detail combined with strong organizational and scheduling skills
- Excellent verbal and written skills
- Strong team skills and acumen – be aligned and rally behind the business vision and common goals while achieving individual ones.
- Ability to operate in a fast-paced environment, organize and prioritize under pressure
- Ability to effectively and constructively problem-solve individually or in a collaborative team setting
Qualifications:
- Post-secondary education in a related discipline
- 3-5 years of experience in a customer service environment; technical field a preference
- Demonstrated strong problem solving abilities
- Competency in Microsoft Office applications
- ERP user experience
- Customer Relationship Management Software experience
The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended to describe the general nature of the job.
*If interested, please apply through our website: https://www.trojantechnologies.com/en/about/careers
Trojan Technologies provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hr@trojantechnologies.com
