Customer Service Representative

Town of Tillsonburg is looking for an enthusiastic Customer Service Representative to join our busy Customer Service Team. Under the direction of the Customer Service Coordinator, this person shall be responsible for maintaining the efficient/accurate and timely flow of public information to customers and staff. To carry out all duties and responsibilities in a safe manner using due diligence, and complying with the Ontario Health and Safety Act and Regulations.

This is a permanent full-time position with an excellent benefits package including immediate group benefits coverage, OMERS defined pension plan and free Employee Health Club Membership at the Tillsonburg Community Center.

Weekly hours: 40
The hourly rate: $28.19 - $32.97
Location: Customer Service Center

Interested candidates are encouraged to apply prior to the end of the business day on Friday February 23, 2024.

Responsibilities

• Processes all move in and move out requests for utility customers.
• Processes utility and tax payments, validating information to ensure proper application on account.
• Creates service work orders for Operations department and billing.
• Dispenses and records water meters according to procedures.
• Completes and distributes forms/service orders for hydro/water locates, water and sewer inspections.
• Maintain knowledge of hydro/water rates, changes in industry that have customer impact.
• Provides account information to customers: explains high/low bill concerns, explains highly complex rate structures.
• Maintains/updates customer files in systems.
• Reprints bills for customers, budget planning and provides monthly averages for all customers.
• Informs customers on water main flushing schedules and advises on the impact to residents.
• Accepts and distributes post dated cheques, per Tax Dept procedures.
•  Issues burial permits.
• Maintains knowledge of municipal bylaws and/or provincial legislation with respect to issuance of license's and permits.
• Creates residential packages and supplies information to customers.
• Accepts, processes and records encroachment permit information.
• Opens, distributes incoming mail, redirects mail and sorts and posts outgoing mail.
• Organizes show room.
• Ensures information in ACR is updated, procedures are accurate.
• Accepts and processes miscellaneous Town payments.
• Liaises with Bylaw Enforcement Officer re: animal control reports, parking information.
• Distributes, collects and provides information regarding municipal tenders.
•  Accepts and processes license applications for business, lottery, marriage and animal.
• Accepts building permit applications and payments.
• Accepts Minor Variance, Severance and Site applications and payments; distributes them for processing

Qualifications

• Two year Community College Diploma.
• Two years of related experience.
• Good working knowledge of current municipal government legislation, issues and strategies.
• Excellent customer service skills.
• Excellent communication skills for contact with the public, a variety of professionals, employees, and government agencies.
•  Ability to enter data accurately and while dealing with multiple tasks.
• Ability to learn, implement and maintain new software applications.
• Ability to prioritize and deal with deadlines.
• Experience in working with several software packages and ability to learn current software.
• Good working understanding of Town policies, bylaws and access to information guidelines.
•  Basic computer skills and knowledge of basic software.
•  Ability to problem solve.
• Ability to multi task.
• Ability to meet multiple deadlines and deal with a variety of issues at one time.

About the recruitment process

Please apply at Town of Tillsonburg - Career Page (applytojob.com)

All new Town of Tillsonburg employees are required to complete a police record check at their own expense.

The Town will accommodate any individual needs you have throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Please contact us if you require any accommodations.
The Town of Tillsonburg is an equal opportunity employer and all information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection.
We thank all those who apply for positions, but only applicants invited for an interview will be contacted.