Topcon Canada is the leading supplier of ophthalmic instrumentation in Canada. As an employer of choice we offer a positive work environment and, benefits package. We train and support our employees.

We focus on quality, service and professionalism. We are exclusively dedicated to the eye care professionals and we carry the most complete lines of quality ophthalmic equipment.

We are looking for an energetic and autonomous individual who is highly motivated to succeed and will represent Topcon Canada Inc. professionally and responsibly.

Key Responsibilities
The successful candidate will be responsible for:

• Repairing, calibrating and installing our complete line of ophthalmic equipment, hands-on troubleshooting involving mechanics, electronics, optics and hydraulics either from our workshop in Waterloo or at our customers premises i.e. ophthalmologists, optometrists, opticians and hospitals;
• Supporting customers and co-workers remotely over telephone and internet;
• Providing thorough problem determination, resolve issues on a timely basis in order to meet customer expectations/service levels;
• Accepting responsibility and accountability for customer issues and drive to timely resolution;
• Resolving database problems and communication software and repairing computer hardware;
• Working on products under development.

Technical Qualifications

• Post-secondary education in Electromechanics/Electrotechnics with a minor in Computer Systems Technology or related program;
• Good technical knowledge of current IT systems, applications, protocols, and standardsincluding: MS Windows versions XP/7/8 and Server 2003/2005/2008R2, MS SQL Server 2005/2008R2, IIS and understand/create batch scripts and XML configurations, Serial and LAN communication, DICOM/PACS;

Skills and Qualifications

• Ability to work with precision instruments;
• Superior analytical skills demonstrating strong troubleshooting skills and problem analysis;
• Focused on solutions, resourcefulness;
• Capable of great meticulousness, versatility, patience and autonomy;
• Demonstrated ability to deal effectively with customers;
• Strong teamwork attitude;
• Aptitude for learning new ideas/concepts and applying knowledge, desire to learn;
• Ability to manage conflicting priorities, attention to detail, self-motivated and organized;
• Capable to work under stress;
• High energy, enthusiasm, responsible and a drive to succeed;
• Strong verbal, written, and interpersonal skills;
• Knowledge of optics principles is an asset;
• Must have flexibility to provide after hours and weekend support as required;
• Must have a valid driver’s license;
• Be available to travel in Ontario and sometimes in other Canadian provinces when required;
• Must report daily to our Waterloo office.

We are an equal opportunity employer and encourage all applicants to submit their resume. Don’t miss out on this opportunity!
We would like to thank all applicants for their interest; however, only candidates under consideration will be contacted.

Job Type: Full-time

Job Location:

• Waterloo, ON

Required education:

• Certificat, DEC, DEP

Required experience:

• Electromechanics/Electrotechnics: 1 year