Responsibilities

• Supervise dispatch and admin staff and assign work schedules to meet the customer’s needs as well the company’s budget commitments.

• Communication with customer, drivers and admin staff on daily issues and changes to plans including plans for scheduled maintenance and equipment repairs.

• Oversee all driver and trip scheduling.

• Scheduling of equipment for PM services and coordination with vendors, shop and drivers to mitigate expense.

• Monitor driver activities through Onboard and job site observations and ensure drivers are compliant and working in a productive manner.

• Liaison with Safety and Compliance on safety related issues and perform job site observations and reports on behalf of Safety and Compliance.

• Manage driver scheduling based on vacations, forecasts and mitigate overtime.

• Manage driver surge needs with HR and or third party vendors.

• Responsibilities may evolve and/or change over time based on business requirements.
   

Core Competencies and Qualifications:

• Self-started in order to achieve tasks with strong problem solving skills

• Familiar with MS Office (outlook, excel, etc.)

• Ability to work in a fast paced environment

• Strong customer service attitude

• Experience in a leadership role is preferred
 

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