Position	Posted Date	Closing Date
Library Assistant, Circulation Services Main Library	Wednesday September 10, 2014	Wednesday September 24, 2014 9:00pm

 
The Main Library is accepting applications for a part-time Library Assistant, Circulation Services.  Championing WPL’s Strategic Plan “Transforming Understanding”, this position plays a key role in providing transformative customer service. 
 
All applicants should understand that the ability to work at any library location is a requirement of this position.
 
Major responsibilities include:

• Customer service duties at the circulation desk including: registering memberships; checking materials in and out; placing holds; accepting payment for overdue fines and other fees; receiving donations; answering directional and basic reference questions; telephone reception
• Encourage, instruct and assist customers in the use of library technology (i.e. checkout terminals, e-commerce, e-membership)
• Keep current on all WPL activities through active study of promotional materials and event schedules
• Promote library services and programs to all customers
• Explain and enforce library policies and procedures
• Other duties as assigned
   

The successful applicant will possess these qualifications:

• Two-year college diploma and a minimum of 1 year related experience in a customer service environment
• Ability to adapt to flexible work schedules
• Excellent technology literacy skills required; including web-based tools, desktop and mobile computer applications and library technology;
• Excellent teamwork, interpersonal, public relations and customer service skills, including conflict resolution
• Good oral and written communication skills in English
• Ability to accurately perform detailed work in an environment where interruptions are constant
• Skill to calculate monies owing and make change
• Stamina to stand for hours at a time while providing service at the counter, strength to lift and carry sometimes heavy materials, to reach or bend to retrieve materials from shelves and returns bins, to push loaded book trucks, etc.
   

Rate of Pay:          Grade C Level 1 $19.82 per hour.  Staff Manual will apply.
 
Start Date:            October 2014 (6 months probationary period)
 
Hours:                    Week 1 – Tuesday 5-9pm, Saturday 10am – 2pm
                                Week 2 - Tuesday 5-9pm, Thursday 10am – 2pm, Friday 1:30- 5:30pm
 
Schedule will average 10 hours per week; Sundays, daytime and evening shifts as scheduled.  Be aware that schedules are subject to change as the library’s needs change.  Applicant must have some schedule flexibility to be able to work occasional on-call hours on short notice or accommodate shift changes when necessary.
 
Deadline:               Please submit your cover letter and résumé by September 24, 2014 9:00pm to:
 
Mail:                       Attention:  Human Resources, Waterloo Public Library, 35 Albert Street, Waterloo, ON N2L 5E2
 
E-mail:                    jobs@wpl.ca (please include position title in the subject line)
 
We thank all applicants for their interest, however only those being considered for an interview will be contacted.