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Director, Group Benefits Total Admin Operations

by Sun Life Financial Inc.

Date Posted: Sep 18, 2014
Sun Life Financial Inc.

Job Description

Director, Group Benefits Total Admin Operations - CLA03535
 
 Our Group Benefits Total Administration (GBTA) operations team provides benefits administration outsourcing services for plan sponsors and is a key element of our growth strategy in Group Benefits. Our vision for GBTA is to be the provider of choice, recognized for our service and relationship excellence, deep customer insight and innovative solutions. 
 
To help us get there, we've created this exciting new role that will be accountable for leading the GBTA operations team through our change priorities to achieve our vision.
 
 
Role Summary 
The Director, GB Total Administration Operations is responsible for the execution and oversight of our service strategy and service delivery, ensuring execution of the operations structure is in place to handle new client implementation and existing clients’ service requests.
In this role, the Director, GB Total Administration Operations, will be a critical and integral member of the GB Operations leadership team and will lead a team of consultants and senior consultants located in multiple locations who are effectively able to execute our service strategy and support the potential for onboarding large complex clients with service requirements that are new to Group Operations.
This dynamic leader will also represent Sun Life Financials' strategy and solution at client meetings, client presentations (new business opportunities), internal and external discussions, and conferences across the nation.  In addition, the role will contribute to the overall strategy by identifying and investigating innovative solutions.
Skills:
 
  • An experienced leader with the ability to motivate and inspire his/her team to deliver excellent results 
  • Subject matter expertise on Group Benefits product offerings and financial analysis 
  • Excellent customer relationship skills, relationship management skills and a solution-oriented approach 
  • Strong customer focus and the ability to manage client project portfolios to ensure consistent delivery of an excellent customer experience 
  • Strong analytical and problem-solving skills 
  • Ability to collaborate across multiple teams and stakeholders 
  • Excellent organization and prioritization skills 
  • Strong communication and interpersonal skills with a proven ability to work comfortably with diverse groups 
  • Strong leadership skills with ability to create direction in a rapidly changing environment 
  • Proven ability to make sound business decisions and implement plans 
  • Highly motivated, creative and flexible
  • Proven group presentation skills 
  • Bilingual (oral and written communication skills) is an asset

 
Knowledge: 
 
  • In-depth knowledge and experience within the industry as a successful senior leader 
  • In-depth understanding of Group Benefits and administrative practices and excellent knowledge of flex benefits plans 
  • In-depth knowledge of diverse business processes and applications: GB administration, payroll, member enrolment (ME), demographic file feeds
  • Comprehensive knowledge of the products, systems, processes and roles that exist in an outsourced administration operation

 
Requirements 
 
  • University degree with 10+ years of relevant experience Minimum 10+ years’ experience with the majority of those years in employee benefits or relevant industry experience and related knowledge 
  • Previous leadership experience, the ability to grow new business opportunities and exceed customer expectations 

 
*LI-CA1
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
 

Job

: Claims - Health & Dental

Primary Location

: CA-ON-Waterloo

Other Locations

: CA-ON-Toronto, CA-QC-Montreal

Employee Status

: Regular-Full-time
 
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Job Location

Waterloo, Ontario