Job Summary

Consistently deliver on National Sports Customer Service Standard while accurately processing sales transactions.



Key Responsibilities

Customer Service
 Ability to accurately process and balance all transactions
 Answers and directs all customers calls and inquiries to the appropriate department in a friendly and efficient manner
 Acknowledges all customers entering and exiting the store
 Follows all cash procedures as per corporate policy and procedures
 Provides and delivers on National Sports Customer Service Standard
 Assists customers as required

Training
 Completes the Orientation and ?GREAT? training programs within required time frames
 Attends all seasonal product knowledge training sessions and staff meetings as required

Operations
 Assists in the maintenance of department and store
 Follows all cash and audit procedures as per corporate policy and procedures
 Follows and executes on all corporate policies and procedures including Occupational Health and Safety and Loss Prevention
 Assists in the execution of seasonal changeover
 Assists in the maintenance and restocking of departments as per current merchandising planner
 Executes on merchandising, and pricing/ signing and Sale Prep plans.
 Assists in the preparation and execution of the annual inventory count.



Qualifications
Retail sales not a requirement but a definite asset
 Strong math skills
 Excellent interpersonal skills
 Customer service focus
 Evening and weekend availability is a requirement of this role
 Interest in or involvement in sports or the sporting good industry an asset
 High School Education preferred


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