TECHSHARE is a leading Salesforce development and implementation agency in Southwestern Ontario. We have a growing team dedicated to our flagship software, 'Avocado', a Recreation and Member Management solution built on Salesforce.

THE POSITION we are seeking to fill is for a Support Technician on the Avocado team. As a Support Technician, you will be primarily responsible for ensuring our clients receive exceptional customer service and IT support.

Our Systems Technicians are required to obtain a Salesforce Administrator certification and will assist in the implementation and ongoing management of client applications and Salesforce environments.

DAILY TASKS

• Serve as first-line support via phone, email, and ticketing system for Avocado.
• Monitor ticketing system and resolve tickets in a timely manner
• Adhere to support policies, processes, and procedures
• Provide education and training to customers, as necessary
• On call rotation as required

EDUCATION AND EXPERIENCE

• Degree or college diploma in information technology
• 2 - 5 years career experience
• Client-focused with a positive, service-oriented attitude
• Ability to work independently with direction or as part of a team
• Windows, Mac, Linux, experience required
• Experience supporting cloud technologies such as Google Apps/Office 365
• Valid driver's license and reliable vehicle required
• We will conduct interviews on a first come basis. Please do not hesitate to apply.

Salary: $45,000.00-$50,000.00 per year

HOW TO APPLY
Please apply directly to this job posting. Include a PDF copy of your resume.

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Schedule:

• 8 hour shift

Experience:

• Desktop Support: 1 year (Preferred)

Work remotely:

• Temporarily due to COVID-19