Responsibilities:

• Create and coordinate content that promotes awareness of TVCC’s mission and impact, organizational initiatives, and client storytelling with a focus on:
  • Social media campaigns and content (e.g., Facebook, Instagram, LinkedIn)
  • Website and blog content that highlights services, programs, and client stories
  • Monthly family newsletters and internal staff communications
  • Production of the annual report and other external communications
  • Educational materials such as tip sheets, infographics, and brochures
  • Short-form video production
• Work collaboratively with program teams to respectfully share the voices, journeys, and accomplishments of clients and families
• Lead TVCC clinicians in the development of program specific materials for clients and families (e.g., handouts, videos, webpages)
• Translate complex or clinical concepts into plain-language content suitable for reaching a wide audience
• Ensure all content meets accessibility and inclusion standards (e.g., AODA, WCAG, plain language, alt text)
• Work collaboratively with the TVCC Leadership Team and Corporate Marketing Lead to recommend and execute corporation-wide and program specific communication plans
• Maintain and implement a content calendar aligned with strategic priorities and awareness initiatives
• Track digital performance using basic analytics tools (e.g., Google Analytics, Meta Insights) and provide regular reports
• Maintain and update web content using a content management system (CMS) such as Drupal or WordPress
• Provide layout and editorial support for internal and external newsletters and campaigns
• Support adherence to TVCC’s brand and style guidelines across all communications
• Develop internal how-to guides and templates for staff use
• Assist with community outreach initiatives, internal engagement campaigns, and special projects as needed
• Work with Children’s Health Foundation (CHF) to partner and collaborate on social media posts, events, recruiting client ambassadors and projects
• Other communications-related duties as assigned

Qualifications:

• 4 Year undergraduate degree in Communications, Public Relations, Digital Media, Journalism, or a related field
• Minimum 3 years of experience in a communications or digital media role (experience in a non-profit or health care setting is an asset)
• Excellent written and verbal communication skills with a focus on inclusivity and accessibility
• Proficiency in:
  • Canva and/or Adobe Creative Suite (InDesign, Photoshop, Illustrator, Premiere Pro or Rush)
  • Video editing tools (e.g., Adobe Premiere, CapCut, iMovie)
  • Social media scheduling tools (e.g., Hey Orca, Hootsuite, Buffer, Later)
  • Microsoft 365 (Word, PowerPoint, Teams)
  • Content management systems (Drupal or WordPress – Drupal is an asset)
• Experience with strategic communication, public relations, crisis communication, customer relations and coordinating with volunteer management.
• Familiarity with AODA, plain language writing, and inclusive communications principles
• Strong organizational skills and ability to manage competing priorities in a complex environment
• Collaborative, flexible, and mission-driven approach to work
• Bilingual (English/French or other languages relevant to Ontario communities) is strongly preferred
• Experience with fundraising communications and grant writing is an asset