Classification & Regular Hours
Hours per Week: 35
Level: N
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
Western Continuing Studies (WCS) is the educational bridge between Western University and the global community. Through innovative leadership in lifelong learning, WCS creates and delivers responsive and accessible programs, including non-credit and credit courses in public interest, post-degree diplomas, experiential learning, and corporate learning. In partnership with academic faculties, employers and professional associations, the unit reflects the academic mandate and vision of the University. Its vision, mission, mandate and operating principles are integrated with those of the institution.
Responsibilities
The Program Assistant supports the effective and efficient administration of multiple program areas at Western Continuing Studies (WCS). Serving as a key point of contact for the instructional team, the role provides comprehensive coordination of instructional operations, including managing instructor scheduling and engagement, issuing teaching contracts, reviewing course materials for quality and compliance and overseeing the creation and maintenance of online course sections in OWL. The role also provides guidance to instructors on student accommodations. The Program Assistant serves as a resource in multiple areas of student support and services, providing guidance and resolving inquiries related to application processes, program eligibility, course and program planning, progression, policies and procedures, admission requirements including international applicants.
Working across multiple systems and high volume programming, the Program Assistant contributes to operational excellence, student satisfaction and retention, and the overall financial and strategic objectives of WCS.
Qualifications
Education:
Experience:
- 3 years of experience in the following:
- Coordinating the logistics of specialized programs or services
- Retail, sales or service environment with a strong customer service and teamwork orientation
Knowledge, Skills & Abilities:
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- Strong interpersonal, verbal and written communication skills and the ability to build effective working relationships across diverse stakeholders
- Ability to interact professionally with students, staff, instructors, corporate and community partners and other members of the University community
- Ability to work independently and collaboratively to support team objectives and operational policies
- Ability to manage competing priorities in a fast-paced business environment, meet deadlines and adapt to growth and changing demands
- Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation
- High level of initiative and accountability, with a focus on delivering high quality outcomes in a high performance environment
- Strong organizational, problem-solving, time management skills with a high level of accuracy and attention to detail
- Strong attention to detail and proofreading skills, and an excellent command of the English language
- Experience working with multiple software systems and databases, with the ability to manage and maintain data accuracy
- Intermediate computer skills in Microsoft Office (Word, Excel, PowerPoint)
Union Statement
Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone
519-661-2194.
Please Note:
This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #43763 by 11:59PM on July 17th, 2026