Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | Cambridge, Ontario |
| Date Posted: | Aug 18, 2020 |
Job Description
Cambridge, ON
Our client, a leading payroll service provider, is hiring an Associate Payroll Specialist (CSR) for a 12-18 month contract.
Responsibilities:
Provide Best in Class customer service to PAYweb.ca customers to ensure we maintain our customer satisfaction standards.
Respond to external client inquires via phone, chat and email in a professional and timely manner and assume full responsibility for “one-call” resolution.
Help customers remain payroll compliant and provide applicable payroll compliance information. When applicable direct customers to the appropriate government resources.
Complete client requests for additional system configuration based on the client’s needs and requirements.
Ensure that client payrolls are processed and completed in a timely and accurate fashion in order to meet scheduled employee pay dates.
Ensure that PAYweb policies and procedures are being administered correctly.
Ensure that all customer interaction is properly documented in the company’s CRM system and meets the expectation for logged call percentages. (Salesforce.com)
Process ROEs, troubleshooting of the ROE WEB program and completing batch file submission as necessary.
Work with IT and Accounting departments as necessary to provide resolution to client issues.
Advantages
Work from home. Once office can reopen safety, the role will be located in Cambridge
Regular working hours, full time
$19.20/hr
Work with a supportive engaging team!
Office equipment to be provided
Qualifications
• 2+ of Customer Service experience
• Ability to multi-task, analyze and solve problems.
• Good communication skills both written and verbal, both internally and externally.
• Strong and accurate data input skills.
• A general understanding of payroll year end procedures.
• A proven ability to work in a team environment
• Proficient with MS Office products including Excel and Word.
• Ability to work in a fast paced, high stress environment.
• Excellent listening skills and ability to empathize with customers.
Lindsay
Phone Number:
416.861.9888
Fax Number:
416.861.8727
Our client, a leading payroll service provider, is hiring an Associate Payroll Specialist (CSR) for a 12-18 month contract.
Responsibilities:
Provide Best in Class customer service to PAYweb.ca customers to ensure we maintain our customer satisfaction standards.
Respond to external client inquires via phone, chat and email in a professional and timely manner and assume full responsibility for “one-call” resolution.
Help customers remain payroll compliant and provide applicable payroll compliance information. When applicable direct customers to the appropriate government resources.
Complete client requests for additional system configuration based on the client’s needs and requirements.
Ensure that client payrolls are processed and completed in a timely and accurate fashion in order to meet scheduled employee pay dates.
Ensure that PAYweb policies and procedures are being administered correctly.
Ensure that all customer interaction is properly documented in the company’s CRM system and meets the expectation for logged call percentages. (Salesforce.com)
Process ROEs, troubleshooting of the ROE WEB program and completing batch file submission as necessary.
Work with IT and Accounting departments as necessary to provide resolution to client issues.
Advantages
Work from home. Once office can reopen safety, the role will be located in Cambridge
Regular working hours, full time
$19.20/hr
Work with a supportive engaging team!
Office equipment to be provided
Qualifications
• 2+ of Customer Service experience
• Ability to multi-task, analyze and solve problems.
• Good communication skills both written and verbal, both internally and externally.
• Strong and accurate data input skills.
• A general understanding of payroll year end procedures.
• A proven ability to work in a team environment
• Proficient with MS Office products including Excel and Word.
• Ability to work in a fast paced, high stress environment.
• Excellent listening skills and ability to empathize with customers.
Lindsay
Phone Number:
416.861.9888
Fax Number:
416.861.8727
Application Contact Information
| Company Name: | Randstad |
| Application URL: | Click here to apply online |
