The Department of Information Technology Services (ITS) is a central source committed to providing high-quality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University.  ITS works collaboratively with other IT groups within Western’s faculties and support units to leverage central supported technology solutions and services where appropriate.
 
Technical Services is one of two primary areas within ITS and is comprised of the following functional teams; Data Center & Network Operations, System & Server Administration, the Computer Accounts Office, and Cabling Infrastructure (MAC).
 
The Manager II, Central System & Server Administration is responsible to oversee, mentor and guide a team of skilled technical staff responsible for administering and managing central systems that provide essential services to all Western staff, faculty and students. The incumbent is responsible for all operational leadership functions including recruiting, assessing performance, setting individual and team goals, conflict management, effecting communication, and promoting team collaboration.  The Manager facilitates opportunities for the team to grow and improve their skills through continuous learning and knowledge sharing.
 
The Manager meets with the Associate Director on a regular basis to plan and coordinate team initiatives and efforts. The incumbent will contribute to the development of strategy for the technology platforms the team is accountable for. Additionally, the incumbent is responsible for response and resolution through critical technology outage events to restore essential services to campus.
 
Qualifications
Education:
-   University (Bachelor’s) Degree in Computer Science or equivalent
-   Project Management Professional or Canadian Institute of Management certification or equivalent management certification
 
Experience:
-   10 years' experience in Information Technology in both technical and managerial roles 
-   3 years' experience in a leadership role involving a diverse technical staff environment
-   3 years' experience managing large scale technology deployment projects
-   Previous work experience in an Academic (Higher Education) environment and in managing and leading infrastructure technology teams is preferred
 
Knowledge, Skills & Abilities:
-   Proven ability to effectively manage all resources for project completion, to manage multiple projects, people and schedules within an academic context
-   Ability to communicate effectively with ITS management and staff with respect to direction, progress and problem resolution, as well as, with other technology stakeholders in the Western University community on IT services, processes, initiatives and issues
-   Excellent oral and written communication skills, with the ability to convey information of a highly technical or complex nature to both technical and non-technical audiences
-   Demonstrated ability to establish, build, and maintain strong working relationships with internal and external work groups and partners 
-   A well-defined sense of diplomacy, including solid negotiation, conflict resolution and people management skills
-   Ability and willingness to stay abreast of technological developments, and to quickly research, evaluate and recommend the viability of technologies and innovations in application development
-   Working knowledge of project management concepts and methodologies
-   Excellent technical troubleshooting and problem solving skills
-   Exceptional organizational skills including managing multiple and competing priorities
-   Ability to prepare and make effective presentations to small and large groups
-   Ability to effectively lead meetings and discussions to concise and effective outcomes and action plans  
-   Strong customer oriented focus and desire to achieve value added results
-   Ability to coach and mentor team members to achieve high-quality outcomes
-   Understanding of human resources and staff management with an ability to build and unify a strong department team
-   In depth knowledge of system administration, computer networks, operating systems, installation and maintenance of computer servers, desktops and  applications software
 
Interested applicants are asked to visit: www.workingatwestern.uwo.ca to apply online to job reference #9308 by midnight, April 30^th, 2017.  

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
 
Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.
 
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.