Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Aug 13, 2020 |
Job Description
IT Help Desk Agent
We are currently seeking a Help Desk Agent that can work with customers and fellow team members in a fast paced environment. Experience with JIRA helpdesk software and receiving technical service requests from customers is important. This is a full time contract position that could lead to a permanent position. Responsibilities:
- Receive and triage technical support calls from customers
- Assign calls to Support Reps taking workload and schedules into consideration
- Manage JIRA software including updates, changes in configuration, test environment
- Escalates issues that cannot be resolved to next level support and or management.
- Follow up and interact with support reps regarding incident resolution and reporting
- Update customer records including contacts, SLA and system configuration
- Prepare month end reports including: number of incidents logged, open incidents, closed incidents, incidents to vendors and billable incidents
- Proven organizational ability - must possess time management skills, be flexible and enjoy a fast-paced environment.
- Post secondary school education technology related field
- PC troubleshooting
- Knowledge and in-depth experience with Microsoft Office
- Excellent customer service ability and experience dealing effectively with customer concerns
- Excellent Client-facing skills and internal communication
- Above average written and verbal communication skills
- Above average interpersonal skills
- Proven organizational ability - must possess time management skills, be flexible and enjoy a fast-paced environment
