Waterloo, ON
Looking to use your exceptional customer service skills to land your dream job?
Want to make a career move and work for top employer?

Recognized as one the Top Employers for 2017 in the Waterloo area, OTIP/REAO is a leader in administering health benefits for Ontario's education community and providing friendly and knowledgeable assistance.

We are proud to be partnering with them to assist with recruiting for a number of Bilingual FRENCH Benefits Service Representatives on a full-time, permanent basis.

In this role, you will be handling incoming telephone inquiries within a call centre environment for all lines of group and individual life and health benefits. This involves providing benefits information and resolving member concerns.

Responsibilities:
- Provides timely and accurate information in response to incoming telephone inquiries using an automated telephone system, computer applications, training material and other applicable resources.
- Resolves member complaints regarding coverage, claims and service, and documents outcomes for future reference. This includes clarifying members’ complaints, investigating the problem, developing solutions, making recommendations to management, and following-up to ensure resolution.
- Works with the carrier to process claim adjustment requests and cheque stop-payments, and reissues requests related to claims adjudication issues, while ensuring decisions are made on a timely basis. Identifies trends in claim adjudication errors and problems.
- Responds to member email inquiries from the department’s email queue within specified department turnaround times.
- Provides information in response to inquiries from members and other departments regarding coverage, effective dates and outstanding information, as requested.
- Ensures a high level of customer satisfaction through effective support and excellent customer service, by providing quick and accurate service in a professional manor.
- Drafts letters and prepares and processes responses to routine correspondence
- Applies proper contractual provisions in accordance with related contracts and carrier requirements to determine member eligibility for requested benefits.
- Issues member confirmation notices in response to member telephone inquiries
- Maintains historical records by filing documents and records of insurance transactions

Advantages
What can OTIP offer you?

OTIP offers competitive salaries and boast industry leading benefits such as:
- 100% coverage employee health benefits plan
- Defined contribution pension plan
- In-house training program / leadership program
- Wellness program / on-site cafeteria


Qualifications
We are looking for candidates who have the following qualifications:
- A secondary school diploma.
- A minimum of one year of customer service experience in group or individual life and health insurance would be an asset. Would consider other call centre experience as well.
- Superior time management and organizational skills to manage competing priorities.
- Knowledge of life, long term disability, health and dental insurance, as well as contracts and benefits.
- A demonstrated ability to provide outstanding service in an accurate and efficient manner.
- Post-secondary training in insurance-related courses such as CEBS, LOMA or HIAA is considered an asset.
- Intermediate knowledge of Microsoft Office Suite applications.
- MUST be fully bilingual in French and English

If you are interested in this position and meet the above qualifications, please apply directly to the posting online at www.randstad.ca, and/ or follow up with a phone call - 519.772.0181 and ask for Saudia, Bobbie or Nisha.