Do you have a strong commitment to customer satisfaction? Do you enjoy solving technical issues while learning something new? If so, we are looking for the very best Technical Support Representatives to join our team in WOODSTOCK, ON.

As a Technical Support Representative, you will provide friendly, courteous, accurate, and timely assistance in a call centre setting to Residential and Corporate customers. You will perform technical support to help resolve issues arising from Windows, MAC, TCP/IP, networking, telephones, Cable TV as well as modem/router setup and troubleshooting

Here is what you get working with us!

• $17.25 per hour!
• Comprehensive training
• Dental & Medical Benefits – This comprehensive plan covers you and your dependants.
• Company Sponsored RRSP Contributions – Let Execulink Telecom help you plan for your retirement .
• Health & Wellness Program – To help you stay healthy you’ll enjoy paid days off and financial contributions to anything that increases your personal well being.
• Career Development & Scholarships – Execulink Telecom encourages personal and professional growth for its team members and their dependents.
• Employee Discount Plan – You will be provided with free and/or discounted pricing on services.
• Interest Free Computer Loans – As part of the team, it is essential that you keep up to date with technology. This benefit makes it easy and affordable.

The successful applicant should have the following skills and experience:

• Must be fluent in English (oral and written)
• Available to work a flexible schedule including evenings, midnights, weekends and holidays and possibly split shifts
• Excellent active listening and communication skills
• Exceptional telephone etiquette
• Passionate about providing excellent customer service
• Ability to multi-task (navigating between multiple screens, while effectively carrying on a conversation)
• Must be computer literate (strong keyboard and operating system & internet navigation skills, etc.)
• Dedicated to going above and beyond to deliver exceptional service to our customers while building strong relationships and answering technical support inquiries
• Proven ability to resolve customer issues in a professional and timely matter
• Thrive in a fast-paced team environment
• Thrive to meet or exceed Call Centre monthly performance objectives including call handle time, problem resolution and schedule adherence

Are you able to…?

• Provide the best technical support and build rapport with a variety of customers and their changing technical requirements;
• Handle inquiries about repair, replacement, technical problem resolution and connectivity;
• Adjust to quick change in a positive manner
• Analyze issues with telecommunication equipment and/or devices and associated desktop software;
• Troubleshoot to achieve the required resolution; including device functionality, device configuration, application support, software downloads, network connectivity while knowing when to escalate internally etc.
• Complete accurate transactions with a sense of urgency and an eye for detail;
• Take appropriate action to efficiently resolve issues;
• Take accountability to solve issues from beginning to end;
• Receive and incorporate feedback to improve personal and business performance;

Apply today!

• If you live within an easy commute to our Woodstock office, send your resume to work@execulink.com today. Please quote TECHSUPPORT in email subject line.

Execulink Telecom is committed to Employment Equity and welcomes applications from women and men, including members of visible minorities, aboriginal peoples and persons with disabilities