KWCareers.com / - HOME DEPOT CANADA - Special Services Associate I

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Date Posted:

Jul 09, 2013

Job Description

Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond selling a flower or selecting the right nail. It's about making a difference in our customers' lives and in their homes. If you love helping others and thrive in a diverse, collaborative, team environment, then you too can unleash your inner orange and build a rewarding career at The Home Depot Canada.

Position Specifics


Job Category	Retail Store Opportunities
Job Title	Special Services Associate I
Employment Status	Part-Time
Department Name	D31 - Special Services
Location	Kitchener
Province	Ontario
Intro Statement	It can be a smile, remembering a name, or maybe even just a wave at the end of the day. Perhaps it's an unwavering desire to know about every product and service found within our walls and on our shelves. But whatever it is for you, we want to empower you to feel confident in unleashing it. Because at the Home Depot, the world's largest home improvement retailer, we know that the difference in our associates is what makes the difference for our customers. Discover how you can help others achieve their home improvement dreams. Apply to work at The Home Depot today.
Job Description	Position Purpose: Special Service Associates are responsible for following through on special order and install sales from beginning to end. They ensure that Customers receive both the products they ordered and the services they requested in a timely and accurate manner. Special Service Associates will interact with Vendors, Installers, Associates in the store, trucking/shipping companies and the Customers themselves to ensure that excellent customer service is achieved. They will work at the desk answering customer questions (via telephone or in person) and resolving any issues that arise. Position Responsibilities: We're looking for the type of associates who can tap into their inner orange by: Taking incoming customer calls and finding answers to any questions Customers may have Processing customer credit card applications and relevant follow-up & filing of completed applications Following-up on hot customer issues first (issues that make the hit list) Making outgoing calls to Vendors and/or Installers to follow up on customer orders .Locate and sign-out Will-Call orders Taking orders and making any order corrections in person or over phone Using computer system to check on order status Keeping store-relevant information organized and accessible for the Store Associates and Customers Pulling special orders for Customers when necessary Providing a friendly and courteous customer service by responding to customer inquiries regarding delivery policy, store layout and the location of merchandise Obtaining payment for special orders, installed sales, deliveries, etc. Handling damaged special orders, record markdowns on special orders Accurately collects cash, cheque or charge payments from customers .Scans merchandise and operates cash register Following balancing procedures at end of shift Maintaining a safe and clean working environment .May serve as backup for Cashier Experience/Knowledge Required: The kind of orange we're looking for will possess: Ability to work a flexible schedule including evenings and weekends Excellent communication skills and customer service skills Knowledge of all policies, procedures and duties related to customer transactions, cash handling, the service desk and lot Excellent decision making ability and problem solving skills
Closing Statement	Thank you for applying to The Home Depot Canada. If helping people comes to you as naturally as smiling, then our customer-facing career opportunities may be a perfect fit you. Please note applications will only be accepted online and only those candidates under consideration will be contacted. The Home Depot Canada is committed to diversity and is an Equal Opportunity Employer.
Last Date to Apply	07/22/2013

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Benefits

With stores in all 10 provinces, The Home Depot Canada offers a total value benefits package to all our part-time and full-time permanent associates plus their eligible dependents and spouses. We've got you covered with everything from health and financial benefits to paid time off and tuition reimbursement!

Diversity

At The Home Depot Canada, we support and promote diversity as part of our core values. Our diversity and inclusion strategy represents our ongoing commitment to our associates and communities to provide an environment that is, and feels, inclusive for all.

Training

Successful projects start with serious know-how, and a warm smile. If you love learning and the satisfaction of helping others, you can build a rewarding career at The Home Depot. As the leading home improvement retailer in Canada, our business thrives on the enthusiasm, skills and know-how of each of our associates. For you, that means you'll receive the training you need to learn, grow and succeed.

Apply today and discover how you can unleash your inner orange!

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Special Services Associate I

Job Description

Kitchener, Ontario