Want to change people's lives? With our organization, you can!

Company background:
For over 30 years we have conducted comprehensive hearing tests and sold hearing aids to support better hearing and well-being.  Our stellar reputation is based on all staff being highly caring and empathic to our clientele and providing exceptional client service.  Client satisfaction scores exceed 98% and our goal is to maintain this rating at all locations.

We are currently recruiting for: IT Manager – London ON

This is an excellent opportunity if you have solid IT experience and a passion for helping a business grow to its potential.  If you are seeking to be part of a caring and growing organization with the full ability of impacting the future success of the business, then read on. Hear Well Be Well is looking to a qualified and experienced IT Administrator to manage the day-to-day and future IT needs of our business.  We are looking for a detail oriented individual with exceptional organizational and communication skills with a proven track record of delivering high quality solutions. Supporting multiple locations, as the IT Administrator you will be responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware, software, websites and related infrastructure.  You will participate in technical research and development to enable continuing innovation within the organization; ensure that system hardware, operating systems, software systems, websites and related procedures adhere to organizational values enabling all associates to perform daily tasks. Our successful candidate is:

• High emotional intelligence:  compassionate, caring and empathic in all thoughts, actions and communications
• Results oriented
• An independent self-starter
• Motivated to learn and develop your career
• Self-aware and seeks further development personally and professionally
• Uses good judgment and has the maturity to always do the right thing

• Well organized and has time management skills
• An effective communicator

Key responsibilities:

• Providing technical support (troubleshooting) for all hardware and software used by staff (2-5 hours per week)
• Responsible for delivering training for the usage of technology and related procedures (on an ad hoc basis)
• Responsible for the oversight, development and maintenance of current website (2-5hours per week)
• Ensuring the server is well maintained (1-2 hours per month)
• Helping to develop our office video marketing

 Qualifications and experience/skills required:

• Post secondary degree/diploma in a computer science or related field
• Minimum 5 years’ experience in the IT field with a preferred focus on IT Administration
• Experience in training is an asset
• Strong technology integration skills
• Desktop support (hardware setup, software imaging, access administration, etc.)
• Server support (account maintenance, security, etc.)
• Android/iPhone device support
• Peripherals (network printers, expansion cards, IP telephones, etc...)
• Website development, maintenance and support (HTML, PHP, MySQL)
• Backup and data retention
• Remote access connectivity and implementation (Citrix, RDP)
• Advanced general computer knowledge incl. Desktop Setup and Support, Networking and Troubleshooting
• Advanced knowledge of Windows Server 2003/2008
• Advanced MS Office skills including Macros/VBA
• Intermediate Web Development Experience including HTML, JavaScript, ASP, PHP and MySQL
• Intermediate Project Management experience (PMLC, SDLC)
• Intermediate Business Analysis skills (use cases, diagrams, etc.)
• Experience with graphic design software is a definite asset

Other Job Aspects:

• Work Hours/Week:  Part-time 5-15 hours per week
• Work Environment:  Office
• Pay Type:  Hourly – contract work moving to full time
• Required Travel:  Mostly within London but may need to go to our offices within South Western Ontario
• People Manager: No

We thank you for your interest in Hear Well Be Well and this opportunity - only those chosen for an interview will be contacted.