Customer Care Specialist

About the Job
You will deliver high quality customer service to both residential and business customers by responding to inquiries and processing orders in a call centre setting.
 
Position Details

• Fulltime
• Competitive wage and excellent company benefits
• Location – Woodstock ON.
• Monday to Friday, 8:30am to 5pm

Duties Include

• Primary focus is on the queue to support Business and Residential customers with daily requests, such as service modifications, move orders, domain registrations & account discrepancies
• Analyze customer information, provide recommendations on possible improvements to products and services and offer long-term solutions to retain customers
• Build strong rapport and effectively manage relationships with residential and business customers through superior customer service and communication to ensure a positive experience
• Engage in frequent communication with various departments to exchange important customer information to aid in the provisioning of new/or changes of telecommunication products and services
• Schedule on-site installations, changes and maintenance with internal and external resources
• Responsible for hardware inventory management functions which may include controlling effective inventory levels, reorder responsibilities, verification of receipt, storage, configuration and shipment/?transfer of product to and from customers. You will also work to identify and resolve inventory-related issues.
• Ensure timely and accurate data is maintained in our customer database

To succeed you have the following skills

• Communicates with confidence using superior customer service skills and possess highly developed telephone etiquette
• Strong attention to accuracy, detail and follow-up
• Strong organizational skills, including the ability to prioritize, plan, coordinate and monitor a significant number of functions simultaneously
• Must be a highly motivated team player that strives to provide exceptional service and take pride in the quality of your work
• Maintain a high level of performance under the pressure of time constraints and scheduled deadlines within a fast-paced changing environment

Qualifications

• 1-2 years telecommunications experience
• 1-2 years call centre experience
• 1-2 years customer service experience with a focus on problem resolution and de-escalation
• 1-2 years retention / upselling experience
• Post-Secondary education with a focus on Business and/or Sales & Marketing is an asset
• Technical aptitude and troubleshooting experience is an asset
• Proficient with Microsoft Office
• Valid Class G driver’s license and access to reliable transportation
• Ability to perform moderate manual lifting duties (up to 50lbs)

About Us
Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, offers a variety of telecommunication services and multiple network options that allow our customers to benefit from flexible solutions based on their unique requirements, instead of conforming to rigid product offerings. These services are available to all levels of industry, encompassing business, government and residential customers.
Execulink Telecom is committed to making its workplace a rewarding, challenging, and fun place to work, with all of the benefits that go along with it.

Perks

• High energy, professional environment in a casual atmosphere where you are a part of our family, not just a number
• Free and/or discounted services (Internet, Cable TV, Local Telephone, Long Distance, Mobility)
• Interest Free Computer Loans
• Comprehensive Dental & Medical Benefits
• Company sponsored RRSP contributions
• Health & Wellness Program
• Career Development & Scholarships

 
How to Apply
Only those that clearly outline in their cover letter and resume how they meet the above noted required skills, abilities and qualifications will be selected for an interview.
 
Send your cover letter and resume to work@execulink.com. Please quote Customer Care Specialist in the email subject line.
 
Execulink Telecom is committed to Employment Equity and welcomes applications from women and men, including members of visible minorities, aboriginal peoples and persons with disabilities.