Provide overall administration and technical direction to coordinate and maintain all IT requirements, including network, desktop and notebook operating systems, hardware and software, telecommunication, voice/data, smart devices, printers, copier/scanners and website modifications. Perform all functions and responsibilities in conjunction with the Tri-Mach’s policies and procedures.

Essential Functions/Responsibilities:

• Provide first and second level support for users.  
• Analyze business processes and match systems hardware/software through development of technical solutions.
• Implement, maintain, administer and provide user support of business line applications including MS suite of standard applications, along with all hardware, and hardware upgrades.
• Administer, monitor, and maintain optimal performance, connectivity and operation of Servers, Firewalls, Routers, and Switches with respect to all LAN/WAN-related network sites and services.
• Coordinate and implement network software.
• Maintain and administer Phone Systems, Voice Mail System, and video, fax and print servers.
• Complete Network Security Tasks including backups, anti-virus/malware, anti-spam, and disaster plans.
• Install, configure and maintain the following devices; notebooks/tablets/desktop, cellular devices, desk phones, printers, faxes, photocopier/scanning machines.
• Maintain an inventory of installed software and hardware and manage licensing.
• Work with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Create and manage user email accounts and manage access control based on company policies.
• Plan and implement various hardware and software upgrades including equipment refresh and Applications version upgrades, Windows updates and patches.  Remove old equipment and perform data migration to new machines.  
• Facilitate, maintain and upgrade website and make modifications as required to keep up-to-date.
• Provides user training and the creation of instruction manuals as required.
• Document, develop, and maintain policies and procedures for all systems and processes.
• Support of Web activity and applications.
• Support end users with Microsoft NAV

 

• Knowledge/Experience:
• Problem solving abilities.
• Confident communication and customer-oriented skills.
• Excellent knowledge of IT operating systems and server application environments including Windows Server 2008R2, Windows Server 2012, Active Directory, Microsoft Exchange 2010, IIS, SQL, Dynamics NAV, Blackberry Enterprise Server & BES10 cloud service, Windows Terminal Server, Hyper-V, Office 2007/10/13, Virus apps/servers,Dell AppAssure, Dell Equallogics, Avaya IP Office, Pelco IP camera surveillance systems
• Hands-on experience installing IT hardware and software.
• Working knowledge with ERP systems, Microsoft NAV considered an asset.
• Web experience.
• University or college degree an asset.
• Excellent organization and time management skills.
• Minimum 3-5 years experience in a similar role.

Interested applicants should send their resume and cover letter to resumes@tri-mach.com