Support Technician - Level 1

by Techdoz Incorporated

Position Type: Full-time
Date Posted: Nov 13, 2022
Techdoz Incorporated

Job Description

Why Work At Techdoz?

Here at Techdoz, we strive to be the best we can possibly be, both for our clients and for our team. In serving our clients technology needs, it opens the door to amazing experiences that cannot be found sitting in a cubicle.

Each day is different from the last.

We foster a work culture that is based on collaboration because a team of independently talented people creates energy and creativity that cannot be matched. A job at Techdoz is challenging but rewarding. So if you are energetic, customer-focused and like the idea of working in a learning-friendly, rapidly evolving environment, you may have what it takes for a job at Techdoz.

The Role

Techdoz is committed to being a company of the highest quality in every aspect of the business. We are on the search for a Level 1 Support Technician to join our expanded team to maintain our clients full technology needs.

Responsibilities

  • Provide Level 1 technical support to clients
  • Dispatch and escalation duties as required
  • Perform remote and on site tech support
  • Leverage front-line client experience to identify sales opportunities
  • Create or update technical support documentation
  • Other duties as assigned by management

Qualifications / Requirements

  • Post-secondary education in Computer Science / Information Technology
  • Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
  • A+ certification, Network+, or Sec+ is an asset but not required
  • Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, while working in a fast-paced environment
  • A highly motivated team player with the skills and ability to manage changing priorities
  • Ability to communicate technical guidance and instruction to users
  • Exemplary attendance and punctuality
  • Ability to Travel (Locally)

Security Requirements

  • Level 2 – Criminal Record and Judicial Matters Check (CRJMC)
  • RCMP’s Canadian Criminal Real Time Identification Services (CCRTIS) certified criminal record checks

Additional Requirements

  • Possess a valid Ontario Driver’s License (Driving is an essential duty of position)

* All security checks are paid by Techdoz

Employment Type: Full Time

Start Date: December 12th, 2022

What We Offer

  • Competitive salary and benefits (including spouse) package
  • Flexible work arrangements (Hybrid)

Disclaimer: The job posting has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

How To Apply

Visit https://www.techdoz.ca/level-1-support-tech/ to apply.