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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Reference #: | 8138 |
| Position Type: | Full-time |
| Location: | London, Ontario |
| Date Posted: | Oct 17, 2016 |
| Experience: | 2 Years |
| Education: | College Diploma (2 years) |
Job Description
Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.
The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow's physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on the Western University campus and employs over 1,800-part time and full time faculty and over 1,500 staff.
Information Services (IS) provides high quality Information Technology and Management services to the School of Medicine & Dentistry in support of the School's mission.
The Desktop Support Specialist will provide hardware, software, and networking technical support for all customers (faculty, staff, and students) supported by the Information Services (IS) unit in the Schulich School of Medicine & Dentistry (SSMD) through a central Helpdesk system. This support will encompass over eleven hundred desktop computers in administrative offices, research labs, student computing centres, and all teaching & learning facilities at Schulich. The incumbent will be part of the front line support team and will be tasked to keep customers "up and running".
Qualifications
Education:
- College diploma in Computer Systems Technician or related field
- University degree in Computer Science is preferred
- Project Management Certificate, A+, MCP, and other relevant technology certifications is preferred
Experience:
- 2 years' experience providing technical support and customer service
- Experience in an academic or health care environment and project management is preferred
Knowledge, Skills and Abilities:
- Proven knowledge and excellent technical troubleshooting skills in common desktop software such as Microsoft Office, GroupWise, Antimalware programs, Adobe Photoshop and Acrobat as well as modern web browsers
- Excellent skills in using and supporting modern desktop and mobile Operating Systems including Windows, Mac OS, iOS, Android and Blackberry OS
- In depth Knowledge of computer system administration, including computer networks, especially DNS and TCP/IP as well as file and print services
- Knowledge and skill working with computer hardware including computers, printers, peripherals and mobile devices (phones & tablets)
- Strong understanding of email delivery technologies such as SPF records
- Ability to work with enterprise desktop imaging software as well as enterprise support ticketing system
- Excellent knowledge of desktop information privacy & security best practices
- Foundational knowledge and demonstrated skill in project organization, coordination, & management
- Strong knowledge & ability to support virtual desktops
- Ability to work independently and collaboratively in a team environment
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
- Strong customer service skills to handle inquiries and resolve issues in a professional, respectful and timely manner
- Solid presentation and public speaking skills to facilitate orientations and group training
- Ability and willingness to stay abreast of technological development and adapt efficiently to emerging priorities
- Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management
- Ability to write clear, concise procedural documentation
- Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
- Maintains and applies up-to-date knowledge of discrete and integrated information systems elements relevant to your area of responsibility (hardware, software, and network)
- Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Demonstrates attention to detail and accuracy
- Define and organizes tasks, responsibilities, and priorities
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
Interested applicants are asked to visit: www.workingatwestern.uwo.ca to apply online to job reference 8138, by midnight on October 31st 2016.
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.
The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow's physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on the Western University campus and employs over 1,800-part time and full time faculty and over 1,500 staff.
Information Services (IS) provides high quality Information Technology and Management services to the School of Medicine & Dentistry in support of the School's mission.
The Desktop Support Specialist will provide hardware, software, and networking technical support for all customers (faculty, staff, and students) supported by the Information Services (IS) unit in the Schulich School of Medicine & Dentistry (SSMD) through a central Helpdesk system. This support will encompass over eleven hundred desktop computers in administrative offices, research labs, student computing centres, and all teaching & learning facilities at Schulich. The incumbent will be part of the front line support team and will be tasked to keep customers "up and running".
Qualifications
Education:
- College diploma in Computer Systems Technician or related field
- University degree in Computer Science is preferred
- Project Management Certificate, A+, MCP, and other relevant technology certifications is preferred
Experience:
- 2 years' experience providing technical support and customer service
- Experience in an academic or health care environment and project management is preferred
Knowledge, Skills and Abilities:
- Proven knowledge and excellent technical troubleshooting skills in common desktop software such as Microsoft Office, GroupWise, Antimalware programs, Adobe Photoshop and Acrobat as well as modern web browsers
- Excellent skills in using and supporting modern desktop and mobile Operating Systems including Windows, Mac OS, iOS, Android and Blackberry OS
- In depth Knowledge of computer system administration, including computer networks, especially DNS and TCP/IP as well as file and print services
- Knowledge and skill working with computer hardware including computers, printers, peripherals and mobile devices (phones & tablets)
- Strong understanding of email delivery technologies such as SPF records
- Ability to work with enterprise desktop imaging software as well as enterprise support ticketing system
- Excellent knowledge of desktop information privacy & security best practices
- Foundational knowledge and demonstrated skill in project organization, coordination, & management
- Strong knowledge & ability to support virtual desktops
- Ability to work independently and collaboratively in a team environment
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
- Strong customer service skills to handle inquiries and resolve issues in a professional, respectful and timely manner
- Solid presentation and public speaking skills to facilitate orientations and group training
- Ability and willingness to stay abreast of technological development and adapt efficiently to emerging priorities
- Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management
- Ability to write clear, concise procedural documentation
- Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines
- Maintains and applies up-to-date knowledge of discrete and integrated information systems elements relevant to your area of responsibility (hardware, software, and network)
- Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Demonstrates attention to detail and accuracy
- Define and organizes tasks, responsibilities, and priorities
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
Interested applicants are asked to visit: www.workingatwestern.uwo.ca to apply online to job reference 8138, by midnight on October 31st 2016.
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.
