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Administrative Assistant / Reception

by Pathways Employment Help Centre

Position Type: Full-time
Location: London, ON
Date Posted: Oct 06, 2021
Pathways Employment Help Centre

Job Description

Pathways Employment Help Centre

Pathways Employment Help Centre (PEHC) unleashes people’s potential through Employment, Skills Training and Advocacy

Pathways Employment Help Centre is hiring an Administrative Assistant / Reception

Location: London, ON

Position Summary:

Reporting to the Administrative Supervisor, The Administrative Assistant / Reception provides a variety of support services to Pathways’ teams, including reception duties, data entry, resource room assistance and document preparation

What would you do?
Reception Duties
  • Answer multi-line phone system: respond to inquiries, direct calls, take messages, book appointments, provide program information and respond to general inquiries
  • Overcome client resistance and reticence through positive phone manner and persuasion skills
  • Greet and assist clients and visitors
  • Initiate intake procedures, enter information into database as required
  • Direct clients to appropriate classes and rooms
  • Respond to website inquiries or redirect them to whomever appropriate
 Scheduling and Tracking Duties
  • Responsible for receiving and inputting referrals, contacting clients and maintaining referral filing system, to ensure strong ratio of referred to scheduled clients
  • Schedule Clients into appointments, provide necessary information
  • Book clients into First Aid/CPR, WHMIS, Fork Lift, Working at Heights and other classes as requested and make follow-up reminder calls
  • Act as point person for staff availability
Administrative and other Duties
  • Provide assistance to clients utilizing resource room
  • Type resumes for Resource Centre clients as needed
  • Maintain cleanliness and appearance of reception and lobby
  • Assist with data entry into various tracking systems
  • Assist with office equipment, including scanning

What qualifications do you need?
  • High School Diploma or Post- Secondary Diploma
  • 1-3 years previous experience
  • Intermediate typing skills 40+wpm with high level of accuracy
  • Strong interpersonal and communication skill
  • Able to work well under pressure in a busy environment
  • Advanced skills in Microsoft Office Applications
  • Ability to maintain calm and defuse stressful situations
  • Enthusiastic and positive individual with strong work ethic and initiative
  • Familiarity with social service sector a plus
  • Able to move easily between a variety of tasks without frustration and adapt easily to changing processes and priorities
  • Good understanding of job search strategies, London labour market information, resume creation and networking
  • Ability to communicate effectively with diverse populations in a multi-cultural environment, and establish rapport with clients facing multiple employment barriers

PEHC is an equal opportunity employer and invites all qualified candidates to apply. 

PEHC does not discriminate on basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. If you need assistance or accommodation due to a disability, you may contact us at (519) 667-7795.

Only those candidates selected for an interview will be contacted.  Apply via email to with cover letter and resume attached. No phone calls please.   Please include salary requirements.  Posting will close no later than
Friday, October 22, 2021.