Express is helping our London, ON based client to find a Customer Service Representative! The ideal candidate will have strong administrative and customer service experience in the financial industry! This is a direct hire opportunity!

What’s in it for you?

• Opportunity to work with an exciting and growing organization.
• Compensation: starting at $40,000 per year, dependent on experience, + 3 weeks vacation and 5 paid sick days.
• Benefit plan, 100% paid after 6 months.
• Monday to Friday, 8am-7pm with the occasional Saturday.

Responsibilities of the job:

• Inbound and outbound calls to customers regarding delinquent accounts and to renegotiate payment arrangements  
• Follow up on promise to pay and make sure payments are made on time
• Resolve complex inquiries inquiries from frustrated customers
• Maintain accurate and updated file notes
• Identify accounts that need enforcement and escalate to legal department.
• Other duties as assigned

Job Requirements:

• 2 years administrative and customer service experience, preferably within the financial services collections environment,
• Excellent communication skills with and strong attention to detail.
• Intermediate Microsoft Office skills.
• Bilingual in English and French preferred.

Express Employment Professionals is committed to fair and equitable recruiting practices.

To Apply: Email: Jobs.LondonON@expresspros. com with the title "Customer Service Representative"