JOB OVERVIEW:

Receives payment for customer purchases, ensuring that the appropriate procedures are

applied and that the customer has been treated in a friendly and efficient manner.

ACCOUNTABILITIES:

1. Demonstrate and encourage RONA Values in all decisions and actions.

2. Prepares cash terminal and cash area prior to start of shift, greets

customer and processes purchases in a friendly and efficient manner,

requests assistance as required to bag merchandise, perform price

checks, assist with lineups and carry-outs, ensures cash area is kept

neat and well-stocked with the appropriate forms and bags, etc.

3. Operates cash terminal to process the sale, refund or merchandise

credit. Checks extensions and verifies method of payment. Processes

payment as per procedure and secures authorization. Completes and

attaches all required paperwork.

4. Demonstrates an understanding of cash policy and procedures, is able

to apply the various procedures with comfort. Questions any

deviation from policy and secures appropriate authorization.

5. Balances till at the end of shift. Separates and counts float. Compares

actuals to tape reading and investigates discrepancies. Refers difficult

situations to Supervisor.

6. Performs work in a security-conscious manner. Takes action to

prevent theft including checking purchases for concealed

merchandise, requesting proof of purchase, following procedures, and

requesting supervisory assistance as required.

7. Demonstrates good interpersonal skills when dealing with customers

and co-workers.

8. Follows all RONA policies and procedures as outlined in the Employee

Handbook, National Health & Safety Guide, Code of Ethics, and other

corporate communication.

9. Follows safe work practices, obtains equipment certifications, and uses

personal protective equipment whenever necessary.

10. Performs other duties such as telephone reception and filing as

required.

SKILLS:

• Position requires ability to operate a cash terminal and related

pieces of equipment such as a calculator, credit card imprinter

and terminal.

• Position requires good mathematical skills and basic

understanding of cash balancing procedures.

• Manual dexterity and eye/hand co-ordination is required.

• Position requires good communication and interpersonal skills to

deal with co-workers, customer and handle difficult customer

situations.

EFFORT:

• Position requires close attention to detail entering in numbers,

counting and balancing.

• Position involves some stress associated with dealing with irate

customers.

• Position requires standing for extended periods of time.

Movement at times is confined to a small and restricted work

area.

WORKING CONDITIONS:

• Work environment contains minimal risks or discomforts, some

exposure to changes in temperature because of location of work

area.

• Handling of plants, chemical products, products which may

have a strong odor, etc.