Position:          Inside Sales Representative – 10 positions (2 bilingual)

                 

Reports to:      Inside Sales Manager
 
Start Date:       October 6, 2014
                                               
Location:         Sysco Connect
419 Phillip Street, Waterloo ON
 
Purpose:          The ISR will focus on account penetration opportunities, perform sales activities, achieve assigned
sales and profit objectives, and ensure the highest level of customer satisfaction.
 
Qualifications:
 

• Completion of post secondary education in Business Administration, Marketing, Sales, or related field.
• A minimum of five (3+) years’ experience in Sales or Customer Service (part time / casual experience applicable)
• Experience working in a Call Centre environment preferred.
• Strong computer skills with proficiency in Word, Excel, Outlook, Internet, Intranet.
• Excellent written and oral communication skills with the ability to effectively present information and respond to questions from all levels.
• Must be detail-oriented, a fast learner and have the ability to handle multiple tasks
• Proven ability to maintain or improve customer relationships.
• A customer-focused approach, with a clear understanding of key selling concepts, principles, and applications.
• Able to work a flexible schedule, including evenings, weekends and holidays as required.

 
Responsibilities:
 

• Support Marketing Associates (Outside Sales Reps) to grow sales and margins within a territory.
• Continually exceed territory sales goals, objectives, and profit plan growth through new accounts and continued account penetration.
• Provide support to customer base and ISRs from centralized location.
• Focus on external customer interaction through outbound calls and telesales.
• Increase customer retention and improve Customer Satisfaction.
• Present new products, services, and ideas to increase sales and meet established objectives.
• Perform research of product discounts, services, special offers, and company promotions.
• Maintain product information, merchandising materials, route lists and lead lists to enhance sales activities.
• Complete and up-date sales forms and call reports.  Ensure a complete and timely flow of information.
• Sell excess/obsolete inventory items through special customer contracts and sales techniques.
• Attend and participate in informational seminars, learning based meetings and other sessions to advance knowledge of sales techniques, product specifications and department functions.
• Attend department sales meetings and participate in other activities as requested.
• Report on industry and market competition.
• Assist with reviewing inventory levels.
• Promote positive working relationships with all internal and external customers.
• Process pick-ups, invoice adjustments, couriers, special orders, and samples
• Address customer concerns and inquiries.
• Notify customers and Marketing Associates as to substitutions and/or shortages.
• Perform other related duties as assigned.

  
 
Interested candidates should apply directly to Sandi Young – young.sandi@corp.sysco.ca
 
 
 

Committed to Employment Equity