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Customer Service Representative I

by Randstad

Location: Kitchener, Ontario
Date Posted: Feb 13, 2020
Randstad

Job Description

Kitchener, ON
Are you looking to develop your professional experience in the insurance industry? Do you have a passion for customer service? If so, we have the role you are looking for!

We are currently recruiting for a Customer Service Representatives for our client, a leading Insurance Company, in their Kitchener office.

In this position, you will be responsible for answering Group Disability Claim inquiries via phone and/or e-mail. We are seeking candidates with strong communication skills and customer service skills.

This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!

In this role you will be responsible for
• Providing high quality service to advisors and clients via telephone.
• Handle high volumes of telephone inquiries within established productivity goals
• Troubleshooting and resolving technical issues; guiding users on the Internet site
• Handling sensitive issues in order to ensure customer satisfaction
• Following up with customers when needed

Advantages
Why you want this role:
- Kitchener location then relocating to Waterloo in early 2020
- Leading insurance company
- Professional work environment
- $18.50/hr
- 12 month contract
- Start date: March 9th, 2020
- Hours: Monday to Friday 8am - 8pm

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.

Qualifications
- Strong customer service and relationship-building skills in a call centre environment (1-2 years)
- Excellent communication
- Strong keyboarding skills
- Able to multi-task with different programs in a fast consistent work environment
- Strong problem solving skills
- Insurance background an asset

If you're interested in the Customer Service Representative role in Kitchener, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Justin,
Erin,
Briyanka

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Application Contact Information

Company Name:   Randstad
Application URL: Click here to apply online