Bilingual Legal Assistance Manager

by Foundever Assistance Services Corporation

Position Type: Full-time
Location: London, ON
Date Posted: Jun 04, 2024
Experience: 1 Year
Education: University Degree

Job Description

Bilingual Legal Assistance Manager
Foundever Assistance Services Corporation
Full time, permanent
Salary Range $55,000 - $60,000

You are a problem solver, a people person, have great attention to detail and are fully Bilingual in French and English. As the Manager, Legal Assistance you will supervise our Legal Assistance Coordinators and you will report to the Director, Legal Assistance. You will have a bachelors degree in Management and Organizational studies, 1 - 3 years of management experience, working knowledge of a call centre and have advanced proficiency in Microsoft Office. Legal experience and a Project Management Certificate are considered an asset.

Here's what else you need to be successful as a Manger, Legal Assistance:

  • Problem-solving skills – you seek the right information to identify problems and their likely causes.
  • Decision making – you make decisions based on relevant facts, guidelines and experience.
  • Quality – you easily monitor processes and outcomes against goals.
  • Communication skills – you're a good listener and you know how to build relationships, one conversation at a time.
  • Accurate reporting – you prepare reports, memos, etc. that are clear and informative to the reader and accurate in content.
  • Respectful – you give respect and you earn it – with your clients and your team.

This is a hybrid position where you will work in the office a minimum of once/month. Work from Home associates need to have a quiet home office space, high speed internet, and the ability to hardwire your internet modem to the equipment we supply.

As the Manager of Legal Assistance some of your duties will include: scheduling all front line Lawline staff and contractors, project management of all Legal Assistance operational initiatives utilizing project management methodology and principles, managing the Legal Assistance daily operation, monitoring to ensure that all cases are assigned in accordance with the client contract and reviewing and addressing all escalated legal issues.

Our five-step hiring process

  1. Application: Send your CV, answer a few questions, and check your junk/spam folder for the next step.
  2. Assessments: If your background aligns with the qualifications of the specific role, a member of our Talent Acquisition Partner (TAP) will reach out for a quick video preview and some easy skill-based assessments. It will give you a thorough overview of the role and our team and answer any questions you may have.
  3. Virtual Interview: If selected, this is where you and I get to know each other better.
  4. Offer: If you are a successful candidate, we will issue an offer letter for you to join the ASG team. Your TAP will discuss all the details of the request with you. We genuinely believe you'll enjoy our collaborative, supportive and inclusive culture, and we can't wait to see all the great things we will accomplish together.
  5. Onboarding: Congratulations on joining ASG! Now is the time to onboard you and set up your access and payroll information. Your TAP will send you information to log in to our secure onboarding platform, where you can complete all the necessary provincially mandated training and online forms. Complete your tasks four (4) business days before your start date for the best outcome.

Your future is calling - Join Our Team!

APPLY ONLINE TODAY!  We look forward to connecting soon! 

About ASG

We provide expert assistance for moments that matter.

Now part of Foundever, Assistance Services Group (ASG) is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries, including automotive, healthcare, insurance and legal. But regardless of the industry, our goal remains the same: to provide timely assistance and information for the moments that matter most. Whether it's car trouble in the middle of nowhere or a child's fever in the middle of the night, we pride ourselves on being there 24/7 with prompt, professional and experienced help.

We believe in relationships, value, change and YOU.

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Job Location

London, ON

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