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Retail Store Associates

by Walmart Canada

Date Posted: Sep 23, 2014

Job Description

Department Manager
394225BR
Retail Store Associates
Ontario
Fergus
St. David Street North & Gordon Street
Full Time
Walmart Canada operates a growing chain of 390 stores nationwide serving more than 1.2 million customers each day. Walmart Canada’s flagship online store, www.walmart.ca, is visited by 400,000 customers daily. With more than 95,000 associates, Walmart Canada is one of Canada’s largest employers and is ranked one of the country’s top 10 most influential brands. Walmart Canada’s extensive philanthropy program is focused on supporting Canadian families in need, and since 1994 Walmart has donated and raised more than $200 million to Canadian charities. Additional information can be found at walmartcanada.ca, facebook.com/walmartcanada and at twitter.com/@walmartcanada.
A Department Manager co-ordinates the activities of Associates in a department(s) of a Wal-Mart store by performing the following duties.
Provides excellent Customer Service through: * Practicing 3 Metre Attitude. Answering Customer calls promptly. Maintaining 100% instock at all times. * Meeting Customer's needs by assisting them whenever possible. * Maintaining zero pricing errors (i.e. Scanning Credibility Program). * Practices safe work habits by: * Maintaining unblocked and unlocked exits. * Ensuring spills are cleaned up immediately. * Training Associates on proper lifting techniques. * Assisting the Management Team in the identification and correction of unsafe conditions and behaviors. * Ensuring the stable stacking of merchandise. * Remaining knowledgeable about emergency and safety procedures. Maintains departmental operational standards by: * Maintaining proper inventory levels. * Following budgets for the department(s), including the shrink budget. * Ensuring Associates are trained on the department(s) procedures. * Ensuring departments are kept neat and clean. *Understanding emergency procedures (i.e. accidents, codes). * Obtaining basic understanding of the SMART System. * Fully understanding how to use the Handheld Terminal properly. Completing the Store-Within-A-Store (SWAS) charts monthly. Completing price changes on time. Ordering merchandise on time. Following proper procedures on Mark-up/Mark-downs, Price Changes, Signing/Flagging/Labels, Clearance, Competition Shopping and Competition Pricing. Recording and adding cost/retail and other inventory information when necessary. Comparing end of the month (P&L/Journal) information to store files. Moving around the store to assess overall presentation of merchandise and appearance of the store noting deficiencies for corrective action. Maintains department merchandising standards by: Following rack rules. Setting modular layouts on time. Completing the Record of Results in a timely manner. Maintaining/Tracking productivity of features. Displaying correct signing. Ensuring risers are neat and stable. Rotating merchandise. Emptying back stock. Ensuring all merchandise is 100% instock and properly features/prices. Processing and stocking freight. Establishing and maintaining adequate and accurate inventory levels. Maintaining accurate shelf labels. Developing 30-60-90 day merchandise plans. Planning and co-ordinating in-store merchandise promotions. Properly maintaining modulars using the Modular Activity Report, price changes, modular changes and the maximum shelf quantity based on the Rate-of-Sale. Additional Responsibilities: Additional responsibilities are listed below. Other responsibilities may be assigned. --Recommends additions to or deletions of merchandise to be sold in the department(s). --Listens to Customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations. --Installs and removes department cash-register-receipt tape and audits cash receipts in certain departments
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Mathematical Skills Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratio and percent. * Basic Reading/Writing Skills Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols.
Certificates, Licenses and Registrations The Associate must complete all Wal-Mart Basic and Advanced Training Modules and classes.
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The Associate is regularly required to sit, stand or walk. The Associate uses his/her hands to handle merchandise and may be required to reach with his/her hands and arms. The Associate frequently is required to bend, twist or squat. The Associate must regularly lift and/or move up to 18kg (40lbs.) and occasionally lift and/or move up to 36kg (80 lbs.). The Associate will be required to perform tasks involving firm grasping. The Associate will be required to have sufficient co-ordination (i.e. placing and screwing in small washer on bolt, picking up a paper clip, etc...). Work Environment The work environment characteristics described in this section are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


 
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Job Location

Fergus, Ontario