The Receptionist is responsible for receiving and directing visitors and inquiries, relaying and coordinating resident and staff messages by use of telephone, pager and emergency response system. 

Responsibilities Include:

• Answer telephone, greet visitors, receive routine inquiries in person and by phone, relaying calls and messages to the appropriate personnel.
• Interact with and respond to inquiries of residents and visitors, re-direct as necessary.
• Receive incoming mail, co-ordinate distribution, and process outgoing mail.
• Administer and account for miscellaneous resident charges and cash
• Process admissions, discharges, temporary absences, etc. on required forms and lists
• Receive and process payment from residents as well as charges to guest or resident accounts; receive and process funds for visitor meals
• Complete data entry, typing and other administrative tasks as required

• Excellent communication, interpersonal and customer service skills, with ability to work in a manner that will maintain the spirit, dignity and individuality of each resident and work cooperatively with other staff members. 
• Detail oriented, with accurate data entry skills.
• Proven ability to manage multiple priorities and interruptions effectively.
• Previous related experience in a similar setting preferred.
• Grade 12 or equivalent general education.
• Sound computer expertise including Microsoft Office.
• Must be available to work early evenings, and weekends, as required to meet operational needs.