Reporting to the Produce Department Manager, the incumbent is responsible for managing the day-to-day operations of the produce backroom and to deliver high quality customer service to all internal and external customers. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Vision, Mission, and the Farm Boy Way.

Major Responsibilities:

1. Supervise the produce backroom activities and ensure that all goals are properly communicated to staff and achieved
2. Oversee the preparation of produce for the store in accordance with Farm Boy’s production and trimming standards, and ensure the training of produce staff on the required standards and techniques
3. Oversee the packaging and pricing of the “reduced” products, and train staff on the standards associated with the reduced product program
4. Supervise the produce cooler and ensure the proper rotation, quality and care of products, and cleanliness of the cooler at all times
5. Maintain responsibility for the proper care, use and maintenance of all equipment
6. Maintain the cleanliness of the produce backroom, production area and cooler using authorized chemicals
7. Provide superior customer service and deal effectively with customer complaints or concerns
8. Promote and lead by example and enforce company policy (as communicated in meetings, policy and procedure manuals, and employee handbooks, written directives, etc.)
9. Ensure that the department area is kept clean and safe at all times
10. Perform opening and closing procedures for the Department
11. Assist, relieve, and train designated Department personnel as requested by the Department Manager
12. May be requested to undertake other related duties on a periodic basis 

STATEMENT OF QUALIFICATIONS

Knowledge, Skills and Abilities:

• Typically requires completion of a post-secondary program, plus 1 to 3 years of supervisory or management experience in the retail food industry, or an equivalent combination of education and experience
• Superior customer service skills
• Excellent organizational and interpersonal skills
• Ability to learn manual and automated systems
• Good knowledge of retail industry and perishable food products
• Superior standards of quality
• Ability to make sound decisions and to carry out initiatives to their completion
• Clear and effective communication style, both written and oral
• Fluency in English and French shall be considered an asset

Accommodation is available upon request for applicants and employees with disabilities.

If you are interested in applying for this position, please submit your resume to people@farmboy.ca