Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Date Posted: | May 23, 2016 |
Job Description
Waterloo, ON
Our client in the Kitchener-Waterloo area is currently looking to fill a permanent Bilingual French Customer Service Representative position. In this role, you will be responsible for facilitating the complete customer relationship from initial contact through the ordering, shipping, and sales follow-up process. You will also provide after-sales support to Canadian consumers and the Quebec market.
• Demonstrate superior customer service skills in both English and French by providing prompt and courteous responses to inquiries regarding availability, delivery, price and product information, as well as general company information.
• Answer phones promptly and professionally.
• Provide support for sales team by updating reports, providing leads and other miscellaneous duties as required.
• Promptly and accurately data enter customer orders received via e-mail, fax, EDI or phone into SAP system.
• Importing/exporting orders, ASN’s and invoices throughout the day.
• Establish and maintain excellent working relationships with co-workers and customers.
• Ensure customer satisfaction and order compliance with related contracts, standards, processes, policies and procedures.
• Recognize potential problems and implement solutions in assigned activities.
• Maintain applicable reports, records, and systems (manual and computerized).
• Provide quality responses to customers about list prices and new product inquiries and requests.
• Assist other departments i.e. Marketing, Sales, Warehouse/Shipping, etc. where appropriate and develop solid internal partnerships to ensure our customers' satisfaction.
- Working for a reputable company in a permanent role
- Opportunities to grow and move up in the company
- Monday - Friday 8:30am - 5:00pm, flexible
- Competitive pay between $16 - 18/hr
- Full benefits package (health, dental, medical)
- 2 weeks vacation in the 1st year
- Exceptional time-management, communication, and organizational skills
- Self-motivated and accountable. creative and thinks 'outside the box'
- Excellent multi-tasking ability and a quick learner
- Team player with pleasant upbeat personality
- 2 to 4 years customer service experience
- Detail-oriented
* Experience with SAP system is an asset however training will be provided.
* Knowledge of MS Office is required, especially in Excel
* Bilingual (English/French) is required
If you are interested in the position and meet the above qualifications, please apply directly to the posting at www.randstad.ca. Once your on-line registration is completed, then follow up with a phone call to the office 519-772-0181 and ask for Bobbie or Saudia.
good to know you!
Randstad Canada is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.
As part of our commitment to accessibility for all persons with disabilities, Randstad Canada will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact your Randstad Recruiter/Consultant about your needs, and we will consult with you to ensure suitable accommodation is provided.
All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.
For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
Our client in the Kitchener-Waterloo area is currently looking to fill a permanent Bilingual French Customer Service Representative position. In this role, you will be responsible for facilitating the complete customer relationship from initial contact through the ordering, shipping, and sales follow-up process. You will also provide after-sales support to Canadian consumers and the Quebec market.
• Demonstrate superior customer service skills in both English and French by providing prompt and courteous responses to inquiries regarding availability, delivery, price and product information, as well as general company information.
• Answer phones promptly and professionally.
• Provide support for sales team by updating reports, providing leads and other miscellaneous duties as required.
• Promptly and accurately data enter customer orders received via e-mail, fax, EDI or phone into SAP system.
• Importing/exporting orders, ASN’s and invoices throughout the day.
• Establish and maintain excellent working relationships with co-workers and customers.
• Ensure customer satisfaction and order compliance with related contracts, standards, processes, policies and procedures.
• Recognize potential problems and implement solutions in assigned activities.
• Maintain applicable reports, records, and systems (manual and computerized).
• Provide quality responses to customers about list prices and new product inquiries and requests.
• Assist other departments i.e. Marketing, Sales, Warehouse/Shipping, etc. where appropriate and develop solid internal partnerships to ensure our customers' satisfaction.
- Working for a reputable company in a permanent role
- Opportunities to grow and move up in the company
- Monday - Friday 8:30am - 5:00pm, flexible
- Competitive pay between $16 - 18/hr
- Full benefits package (health, dental, medical)
- 2 weeks vacation in the 1st year
- Exceptional time-management, communication, and organizational skills
- Self-motivated and accountable. creative and thinks 'outside the box'
- Excellent multi-tasking ability and a quick learner
- Team player with pleasant upbeat personality
- 2 to 4 years customer service experience
- Detail-oriented
* Experience with SAP system is an asset however training will be provided.
* Knowledge of MS Office is required, especially in Excel
* Bilingual (English/French) is required
If you are interested in the position and meet the above qualifications, please apply directly to the posting at www.randstad.ca. Once your on-line registration is completed, then follow up with a phone call to the office 519-772-0181 and ask for Bobbie or Saudia.
good to know you!
Randstad Canada is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. We welcome applications from: women, Aboriginal persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.
As part of our commitment to accessibility for all persons with disabilities, Randstad Canada will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact your Randstad Recruiter/Consultant about your needs, and we will consult with you to ensure suitable accommodation is provided.
All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.
For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
Application Contact Information
| Company Name: | Randstad |
| Application URL: | Click here to apply online |
