Job Expired
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This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | Cambridge, Ontario |
| Date Posted: | Apr 22, 2014 |
Job Description
Customer Service Associate - C04ALW
Position Summary
Our mission is simple. Mark's is devoted to providing extraordinary clothing and footwear to Canadians. We define "extraordinary" as products that look, last, protect, feel better and are easier to care for than ordinary clothing and footwear. It is a mission that resonates well with customers, since we have grown from one store in 1977 to over 380 stores across the country.
As part of the Canadian Tire Corporation family of businesses, Mark's is a successful, innovative, and growing company that values diversity and fosters a culture of performance and accountability. We invest in the growth and development of our people and empower them with the freedom and responsibility to perform their jobs better. Even as a nationwide retailer, we remain true to our entrepreneurial roots by encouraging and rewarding innovative thinking.
Mark's is a wholly owned subsidiary of Canadian Tire Corporation, and has become one of the best established brands in Canada by consistently providing Smart Clothes for Everyday Living. Smart Clothes are anything but ordinary; they are clothes that have been engineered to function, feel, look, and last better.
Smart Clothes, Everyday Living represents an unwavering ambition to innovate and to make everything that we touch work better. This dedication is driven by our three core values: respect for people, product integrity, and continuous improvement. This means empowering our employees, earning customer loyalty, and always aiming to make what we do today, even better tomorrow.
Mark's Work Wearhouse is committed to the protection of its most valuable asset, our employees. It is our policy to enforce health and safety standards such that everyone at Mark's Work Wearhouse goes home safe and sound everyday.
The primary role of the Customer Service Associate is to directly engage the customer, when relevant, to facilitate the customer service experience and provide value-added services, including information and education on 'Clothes That Work'.
To excel as a Customer Service Associate (CSA), you will efficiently process sales, returns and exchanges, emphasizing Mark's 100% satisfaction guarantee, using correct policy and procedures. You will utilize point of sale functions, including cash, credit, and debit transactions, business to business voucher processing, and respond to purchase inquiries. Your role positively impacts basket size, customer frequency, and units per transaction by informing and educating customers about relevant items and providing a comfortable shopping environment.
Our best Customer Service Associates critically assess price and SKU integrity issues and advise leadership appropriately to minimize possible shrink. In addition, the CSA will assist the Merchandise team with maintaining presentation standards including re-folding, re-stacking, re-hanging and re-sizing.
If you want to help shape the next chapter of the Mark's story and share in the profits of the hard work that our efforts yield, get in touch. We want to hear from you!
Our mission is simple. Mark's is devoted to providing extraordinary clothing and footwear to Canadians. We define "extraordinary" as products that look, last, protect, feel better and are easier to care for than ordinary clothing and footwear. It is a mission that resonates well with customers, since we have grown from one store in 1977 to over 380 stores across the country.
As part of the Canadian Tire Corporation family of businesses, Mark's is a successful, innovative, and growing company that values diversity and fosters a culture of performance and accountability. We invest in the growth and development of our people and empower them with the freedom and responsibility to perform their jobs better. Even as a nationwide retailer, we remain true to our entrepreneurial roots by encouraging and rewarding innovative thinking.
Mark's is a wholly owned subsidiary of Canadian Tire Corporation, and has become one of the best established brands in Canada by consistently providing Smart Clothes for Everyday Living. Smart Clothes are anything but ordinary; they are clothes that have been engineered to function, feel, look, and last better.
Smart Clothes, Everyday Living represents an unwavering ambition to innovate and to make everything that we touch work better. This dedication is driven by our three core values: respect for people, product integrity, and continuous improvement. This means empowering our employees, earning customer loyalty, and always aiming to make what we do today, even better tomorrow.
Mark's Work Wearhouse is committed to the protection of its most valuable asset, our employees. It is our policy to enforce health and safety standards such that everyone at Mark's Work Wearhouse goes home safe and sound everyday.
The primary role of the Customer Service Associate is to directly engage the customer, when relevant, to facilitate the customer service experience and provide value-added services, including information and education on 'Clothes That Work'.
To excel as a Customer Service Associate (CSA), you will efficiently process sales, returns and exchanges, emphasizing Mark's 100% satisfaction guarantee, using correct policy and procedures. You will utilize point of sale functions, including cash, credit, and debit transactions, business to business voucher processing, and respond to purchase inquiries. Your role positively impacts basket size, customer frequency, and units per transaction by informing and educating customers about relevant items and providing a comfortable shopping environment.
Our best Customer Service Associates critically assess price and SKU integrity issues and advise leadership appropriately to minimize possible shrink. In addition, the CSA will assist the Merchandise team with maintaining presentation standards including re-folding, re-stacking, re-hanging and re-sizing.
If you want to help shape the next chapter of the Mark's story and share in the profits of the hard work that our efforts yield, get in touch. We want to hear from you!
Mark's
N1R8K5 CA
46 Pinebush Road
N1R8K5
ON-Cambridge
Permanent
Part-time
Variable
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