Job Description:

Bringing structure to the unstructured by unleashing the power of information

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information. OpenText provides solutions across the entire range of core EIM capabilities – sophisticated, secure, high-value, and cost-effective – onsite, via mobile devices, private cloud, or in the cloud.

What is the role?

In order to maximize cash flow, the Accounts Receivable department coordinates the timely payment of outstanding invoices while ensuring We are a robust and flexible department with highly skilled staff who are knowledgeable in every aspect of transactional processes to ensure each group realizes their mandates to the fullest potential.

As a Collections Specialist reporting to the Supervisor, you initiate outbound collection calls to negotiate and coordinate the timely payment of outstanding invoices from our customers to achieve our departmental collection goals. You identify and resolve issues where possible, referring and monitoring resolution of those issues where internal departmental resolution is not possible. You will also establish key internal relationships with the orders to cash teams, to address any collection related issues that occur.

Our Collections Specialists are highly self-motivated individuals that efficiently employ sound judgment in a dynamic environment with minimal supervision. Their professionalism and dedication to accuracy ensures that all dealings with others are addressed promptly within tight time frames.

What you will do:

• Contact customers prior to invoices becoming due to ensure payments are received within approved terms; follow up on current collection activities
• Liaise with Sales, Professional Services Project Managers & other internal staff to facilitate collection of invoices and resolution of disputes
• Identify and escalate invoice issues to the appropriate individual for resolution and ensure items are followed up on a weekly basis
• Attend collection status meetings