our company
 
Since 1925, Families have trusted us to bring them the best fashions, values and brand names in Furniture, Mattresses, Appliances, and Electronics at guaranteed lowest prices.
 
Our company is rooted in Windsor where Nate Tepperman, our founder, began selling products door to door on his bicycle. Since then, we have continued to grow the business into the Chatham, Sarnia and London markets where the Tepperman family has shared a wonderful relationship with generations of loyal families like yours. Family to Family - that’s the Difference!
 
 
our culture
 
Tepperman's is a dynamic, high energy retailer that is currently in its 3rd generation of family ownership. We believe that all customer relationships should be based on honesty and respect and we pride ourselves on a sensational customer experience.
 
 
our future
 
The Tepperman’s family is growing again! We are excited to be in the Kitchener and Waterloo market and serving the families in these communities. If you are ready for a new and exciting position with a dynamic company focused not only on its customers but its employees and the communities it serves, then consider a career with Tepperman’s.
 
our career opportunity
 
Credit & Office Manager – Kitchener, Ontario
 
We are looking for a driven self-starter who can effectively lead and develop people and who is passionate about employee engagement, customer satisfaction and achieving results.
As the Credit & Office Manager, you will provide proactive leadership in our Kitchener Store in conjunction with the General Manager and the entire management team.
You will be responsible for:

• Ensuring that Tepperman’s credit decisions adhere to our granting policy
• Leading, training, coaching and motivating the Assistant Credit & Office Manager and all of our office staff
• Completing daily, weekly and monthly reporting, as required
• Working with and supporting Tepperman's customers on complex issues through first point of contact communication as well as issue resolution, in conjunction with other internal teams
• Ensuring that the entire office staff upholds the expected level of customer service identified in our Customer Service Standards
• Consistently exceeding all Key Performance Indicators for the store

You should have a proven track-record that highlights experience and excellence in:

• Managerial positions (5+ years) as an engaging, motivating leader of people
• Business acumen, as well as passion for retail
• Leading and achieving results
• Organizational aptitude in a fast-paced retail environment
• Strong written and verbal communication skills
• Exceptional customer service skills and the ability to communicate with customers in a range of delicate matters
• Effective problem solving skills and the ability to make decisions under pressure
• Comprehensive knowledge of Microsoft products (Word, Excel and Outlook)

Tepperman's offers the independent, energetic entrepreneur an opportunity to work hard, earn an excellent living, and grow in job responsibility and creativity. If you believe that work should be more than just a job, please consider joining us.
 
We offer competitive compensation which includes an attractive benefits package for full-time and part-time employees, as well as an amazing employee purchase program.
 
Interested applicants should submit a covering letter and resume to hr@teppermans.com
 
Tepperman’s is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted.
 
If contacted for an interview, please inform us should accommodation be required.