Who is ONE CARE?   ONE CARE is a multi-service, community-impact organization and recognized leader which provides home and community services to support and strengthen the health and independence of our clients. We are respected for our friendly, quality and accessible community services in the Huron Perth region and surrounding communities. ONE CARE operates an integrated, client focused model of services that provides seamless transition between distinct programs, innovations in service delivery, significant volunteer leadership as well as community partnerships and collaborations directed towards building sustainable collaborative relationships while  meeting the needs of our clients and their families.

Application Support Analyst

Do you want to make a difference in your community by impacting the lives of patients, families and employees? Work in an innovative and challenging work environment that strives for excellence and challenges the status quo by modernizing healthcare? Enjoy a competitive compensation package that includes benefits? Then ONE CARE is the place for you!

As a member of the Business & Corporate services group, the Applications Support Analyst will have expertise and experience with supporting and maintaining all of ONE CARE’s software applications. The successful candidate will provide applications support to departments and end users. They will also generate reports for internal customers. They will enjoy flexible work locations which include the offices of Stratford, Clinton or Wingham and the position includes some travel between locations.

This is a 18 month contract position which includes benefits.

Key Responsibilities:

• Provide support to business unit users of proprietary or custom application software
• Answer technical questions, troubleshoot problems, and guide users to gain productive use of software.
• Extract data, format and run reports, or perform specific analytical functions using application.
• Share subject matter knowledge of business unit discipline. 
• Provide in-depth knowledge of managing database systems including CRM technology and CIMS
• Identify opportunities to provide key support for innovative projects
• Enhance and increase the service delivery of applications
• Test new systems, version upgrades, interfaces and other system modifications
• Document and maintain application profiles used by Information Services

Competencies:

• demonstrates excellent communication skills in order to provide key customer support
• Takes ownership, accountability, and responsibility for their actions
• demonstrates an ability to accept and manage change effectively
• Seeks new experiences to develop his/her capabilities

Key Qualifications: 

    •    Post-secondary degree in computer science, information technology or related discipline 

    •    1 to 3 year(s) experience in help desk/customer support. Knowledge of HTML and SQL an asset

    •    Highly motivated and willing to take on new challenges 

    •    Very strong written and verbal communication skills 

    •    Ability to work in a team environment 

    •    Ability to multi-task, adapt to changing priorities, and deliver on time-sensitive deadlines 

Please apply by sending a resume and covering letter to

recruitingservices@onecaresupport.ca.  Application deadline August 10^th.