Future Shop

Are you a Geek?

Do you love technology, be it motherboards, GPS units, or Home Theatre set ups?

Come join the ranks of the highly regarded international (even intergalactic)

Geek Squad team! We’re going to take over the world, eventually.

Counter Intelligence Agent Level 1

(Computer Technician)

Role Summary: 

The Counter Intelligence Agent Level 1 (CIA1) demonstrates a high level of customer service and professionalism in dealing with clients to create customers for life. They are responsible for assisting clients at the service desk signing in client units and recommending related services. Responsible for putting together packages for clients, check returns for malfunctions, achieve daily budget, and follow Task Planners.

Key Functional Responsibilities:

Customer Service

·         Assists clients with service/repair issues.

·         Resolves client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures.

·         Promotes and sells Geek Squad services.

Technical Support

·         Performs repairs, upgrades and related Services.

·         Provides technical information to clients on available products & services to meet their needs

·         Educates client to prevent similar problems (RTC), if applicable.

Administration & Parts/Tools Inventory

·         Processes client transactions, entry of work orders/billing into company systems on a timely basis.

·         Orders parts/accessories as required to fill client orders, completing documentation & maintaining records as per SOP.

Education and Experience Required:

6+ mnths - Related work experience

Diploma in Computer Technology preferred

A+ Certification preferred