Interacts with customers and other staff on a daily basis, maximize parts revenues by marketing parts and exceeding customer service expectations. Ensure that all customer orders are filled in a safe, efficient, accurate and professional manner. Ensure that all proper parts sale and parts return entries are followed to ensure proper invoicing and inventory adjustment.

Essential Duties and Responsibilities:                           

• Service customers at the counter and on the phone in a courteous and professional manner;
• Provide advice and options for customers including new, remanufactured or rebuild parts where applicable;
• Actively explain Nortrax’s promotional programs to all customers on a proactive basis using value added techniques;
• Explain ordering options available to the customer for non-stocked parts including expedited shipment with freight charges or stock order with no freight charges;
• Order outside parts as required by the customer through the Nortrax approved parts procurement processes;
• Accurately invoice customer goods explaining charges as required to the customer when presenting the invoice;
• Maintaining & updating display and front counter area including cleaning and organizing parts counter, work areas, and floors to maintain a respectable and clean parts department at all times;
• Follow prescribed cash, and credit processing procedures;
• Keeps himself/herself groomed and clothed per the dealership guidelines including wearing company provided uniform.

Health and Safety:

It is our expectation that all Nortrax Employees will conduct their work in a safe manner, abide by all Nortrax safety policies and report all hazardous conditions and unsafe work procedures.

Working Conditions:

• Although much of time will be situated in an office/shop environment, occasional travel to other branches may be required.
• Nortrax Parts Advisors are required to be on a call rotation for after hours and weekend parts support. The actual schedule will vary depending upon the number of employees at the branch that are on the call rotation.

Minimum Qualifications and Skills:

1. Customer First Attitude;
2. Friendly, sales oriented personality, and a strong knowledge of heavy equipment and Nortrax support systems;
3. Must be totally committed to customer service and satisfaction;
4. Achievement of certification status and continual learning under the Certified Parts Advisor (CPA) curriculum on John Deere University;
5. Ability to interpret customer needs;
6. Basic computer skills;
7. Good organizational skills;
8. Saturday parts counter rotation.