Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Position Type: | Full-time |
| Location: | Woodstock, Oxford County, Ontario |
| Date Posted: | Jul 09, 2015 |
Job Description
Technical Support Representative
Full or part time permanent positions available
At Execulink Telecom, we have competitive salaries & benefits, a great work environment where you are an integral part of our team not a number, with organized social events, opportunities for growth & advancement, a family atmosphere and fantastic people!Do you have a strong commitment to customer satisfaction? Do you enjoy solving technical issues while learning something new? If so, we are looking for the very best Technical Support Representatives to join our team!
As a Technical Support Representative, you will provide friendly, courteous, accurate, and timely assistance in a call centre setting to Residential and Corporate customers. You will perform technical support to help resolve issues arising from Windows, MAC, TCP/IP, networking, telephones, Cable TV as well as modem/router setup and troubleshooting.
The successful applicant should have the following skills and experience:
- Must be fluent in English (oral and written)
- Available to work a flexible schedule including evenings, midnights, weekends and holidays and possibly split shifts
- Excellent active listening and communication skills
- Exceptional telephone etiquette
- Passionate about providing excellent customer service
- Ability to multi-task (navigating between multiple screens, while effectively carrying on a conversation)
- Must be computer literate (strong keyboard and operating system & internet navigation skills, etc.)
- Dedicated to going above and beyond to deliver exceptional service to our customers while building strong relationships and answering technical support inquiries
- Proven ability to resolve customer issues in a professional and timely matter
- Thrive in a fast-paced team environment
- Thrive to meet or exceed Call Centre monthly performance objectives including call handle time, problem resolution and schedule adherence
- Provide the best technical support and build rapport with a variety of customers and their changing technical requirements;
- Handle inquiries about repair, replacement, technical problem resolution and connectivity;
- Adjust to quick change in a positive manner
- Analyze issues with telecommunication equipment and/or devices and associated desktop software;
- Troubleshoot to achieve the required resolution; including device functionality, device configuration, application support, software downloads, network connectivity while knowing when to escalate internally etc.
- Complete accurate transactions with a sense of urgency and an eye for detail;
- Take appropriate action to efficiently resolve issues;
- Take accountability to solve issues from beginning to end;
- Receive and incorporate feedback to improve personal and business performance;
Send your resume and short note on why you feel that you could provide our customers with the best technical support to work@execulink.com and quote TECHSUPPORT in email subject line.
Execulink Telecom is committed to Employment Equity and welcomes applications from women and men, including members of visible minorities, aboriginal peoples and persons with disabilities
