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After Sales Applications Specialist
Tri-Mach is a leading provider of sanitary stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over 30 years, Tri-Mach has remained passionate about providing state-of-the-art machinery and innovative new solutions to our communities' most vital industries.
At Tri-Mach, we believe the formula to creating the best solutions, is having the best people. Recognized as one of Canada's Top Employers, we’ve never lost sight of putting people first, ensuring an open culture driven by respect, support, and building long-term relationships.
We are seeking a highly skilled and experienced After Sales Applications Specialist to join our dynamic team. The successful candidate will play a crucial role continuing to support our customers through creating Spare Parts Manuals and helping to streamline the after sales support function. As a After Sales Applications Specialist, you will be an integral part of a collaborative environment, working closely with cross-functional teams to ensure the successful execution of projects. Our After Sales Applications Specialist promotes a positive company image through safety, quality, consistency, and professionalism
KEY RESPONSIBILITIES
- Assist in the creation and manage updates of the Spare Parts Manual for each project from SolidWorks drawings
- Create Parts Jobs in PDM/SolidWorks and Excel
- Create Commissioning Spare Parts Proposals for all new projects
- Collaborate with Engineering, Purchasing, and Fabrication departments to ensure successful execution of projects
- Communicate with external suppliers to obtain updated quotes on parts and supplies
- Liese with Sales and Project Management for coordination of parts presentations during FATs
- Oversee Parts Orders for delivery to customers
- Maintain weekly Activity Metrics assigned by After Sales Manager
- Provide support and application guidance to customers regarding their inquiries and issues
- Help drive departmental improvement projects
- Assist in the administration and maintenance of Components Engine for after sales support
- Maintain an excellent customer experience through active and prompt communications
- Always conduct oneself in a professional manner in alignment with Company values, including but not limited to language use, attire, and workmanship
- All other duties as assigned
Requirements
- Post-Secondary Degree/Diploma in Mechanical design or engineering is an asset
- Able to manipulate 3D Models and pull necessary information.
- Experience with Solidworks
- Comfortable creating professional presentations and proposals and reviewing them with Senior Leaders
- Knowledge of NAV is an asset
- Able to think beyond the needs of the customer to drive the development of a world-class product
- Very personable and interested in working independently and with a team
- Willing to learn different programs and skills
- Excellent detail orientation
- Able to adjust quickly to changing priorities and conditions, cope effectively with complexity and change, quickly understand and absorb new information and respond expediently
- Must have interest to grow within a customer relations/Project Management/Estimation Role
We Look Forward to Hearing from You!
We are committed to diversity and inclusion. We welcome and encourage applications from candidates of all backgrounds. Accommodations are available upon request during all stages of the recruitment process in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
This role is for an existing position with a target hire date in January 2026.
Tri-Mach Group Inc. does not use artificial intelligence tools when screening, assessing, and selecting candidates for hire.
Salary Range For The Role:
$25.00 to $33.50 per hour
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